Job Description

Service Desk Support

Location: Chippenham

We are looking to grow our team with committed people to provide excellent customer support for our customers across the region.

The role
We are seeking a motivated Service Desk Support to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application related issues, and ensuring seamless IT service delivery. This role requires a strong problem solving mindset, excellent communication skills, and a passion for customer satisfaction. They will be res ponsible for incoming issues and service requests, categorizing and managing their workload .

This role is Monday Friday, with core hours of 9:00 17:30. There may be a requirement to work the occasional
weekend.

Transferable Skills and Experience
• Process orientated
• Comfortable with working towards SLAs and KPIs
• Establishes working relationships with customers to deliver and enhance the service.
• Takes ownership in obtaining the information, evidence, and data required to diagnose and resolve more complex problems (both new and known)
• Escalates or gains support where appropriate.
• Understands the requirements of the customer’s business, and the scope of the contract and knows how issues impact the delivery of service.
• Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies, and techniques to deliver an enhanced service.
• Strong attention to detail

Benefits

26 Days annual leave plus public holidays (3 flexible)

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)

Perks at work – employee discounts

Employee assistance programme/ virtual GP

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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