Job Description

We are looking for a Service Desk Specialist

You will responsible for providing service desk service to external customers.

Your key tasks will include

• Processing customer requests for the BIS system (register all requests, passing to appropriate specialists, track the progress of solving)
• Solving certain types of requests
• Follow up on the lifecycle of requests and inform customers of the demand
• Informing customers on different issues

We expect you to have

• Good Latvian language skills
• Optional English language skills
• Good communication skills, initiative, and positive attitude
• Willingness to learn and share the knowledge
• Good computer user skills

What will be considered as an advantage:

• Experience in a similar position
• Higher education or student

We offer

• Excellent professional development and growth possibilities
• Work in a modern office
• Motivating salary and benefits package (health insurance, sports, events, interest clubs etc.)
• Excellent and competent colleagues
• Mentoring and training opportunities
• Motivating salary up to 1400.00 EUR monthly/gross*

* Monthly salary offer will be defined based upon the candidate’s professional competence and compliance with job demands. The salary is a part of the remuneration package provided by Tieto Latvia, which includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)