Job Description
Work Schedule:
100% FTE, day shift working Wednesday – Friday from 9a – 7:30p and Saturday from 7a – 5p. This is a remote position. To be eligible to work remotely, you must be in an approved remote work state for UW Health. We’ve included a link below to view the full list of approved remote work states.
Approved Remote Work States Listing
Be part of something remarkable
Join the #1 hospital in Wisconsin!
We are seeking a Service Desk Specialist to:
- Serve as the first point of contact for customers seeking technical assistance via phone, chat, or self-service channels
- Troubleshoot and resolve hardware, software, account access, and application-related issues
- Deliver exceptional customer service by communicating clearly, professionally, and empathetically
- Collaborate with IS teams to identify recurring issues and contribute to continuous service improvement
At UW Health, you will have:
- An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
- Full time benefits for part time work (for positions 60% FTE and higher).
- Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
- Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
- Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement
- The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions
Qualifications
- Associate's Degree in Healthcare, Information Technology, Business, or related field Required
- Two (2) years’ combination of relevant experience and education may be considered in lieu of degree
- Bachelor's Degree or Master’s Degree in Healthcare, Information Technology, Business, or related field strongly preferred Preferred
Work Experience
- Demonstrated success supporting MS Office applications in a corporate environment Required
- Demonstrated success working with a ticketing system for technical management support Required
- Demonstrated success with troubleshooting common IT issues related to personal computers, mobile devices, printers, phones, and online messaging platforms Required
- Demonstrated success in utilizing resources to assist in resolving IT issues Required
- Demonstrated success in mentoring peers Required
- Experience in a health care setting Preferred
Licenses & Certifications
- Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp, ITIL Foundation certification Preferred
Our Commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
