We're looking for a Service Desk Quality & Assurance Analyst to help drive service quality, customer experience and continuous improvement across our Service Desk operations.
In this role, you'll review calls and tickets, identify trends and improvement opportunities, provide coaching and feedback to analysts, and work closely with Service Desk leaders to maintain high standards of service delivery.
Key responsibilities include:
We're looking for someone with experience in quality assurance, service improvement, customer experience, contact centre operations or Service Desk environments. Strong communication, coaching and analytical skills will be highly regarded.
Location: Adelaide CBD (hybrid working arrangement with a minimum of 3 days per week in the office).
At Planit, we provide businesses with the vision, precision and independence they need to improve the quality of their software and the way they deliver it.
As a global leader in quality engineering and assurance solutions, our 2,000+ consultants are at the forefront of the industry. Every day, they test themselves on a variety of challenging projects across our top-tier client base.
We are hungry to learn and drive our industry forward. This permeates the fabric of our culture, with core values centred around continuous growth and excellence, as we look to inspire minds and raise the bar.
We embrace and encourage diversity. We strive to create an environment that’s productive, welcoming, fair, rewarding, and fun for everyone. We act with integrity and harness sustainability as a catalyst for positive change.
Ready to test yourself and grow your career? Visit our Careers tab or www.planit.com/careers
