Job Description

Span is a leading Croatian IT company with over 30 years of experience in developing and implementing advanced technological solutions, collaborating with leading global and regional organizations, including Microsoft and Google

We are recognized in the market as a multi-specialist with a business focus on three key strategic areas cloud, cybersecurity, and artificial intelligence

Whether you're a recent graduate, tech enthusiast, or someone curious about IT, this is your chance to kickstart an exciting career in tech!

What’s the buzz about Service Desk?

At the Span Service Desk, you’ll be the first point of contact, resolving over 50% of technical issues for our customers. Think of it as the link between clients and our skilled engineers—a vital role that creates real value and ensures customer satisfaction.

As a Service Desk team member, you’ll:

• Manage incident tickets: open, solve, escalate, and close them like a pro.
• Keep an eye on IT systems with monitoring tools to ensure everything runs smoothly.
• Help customers find the best solutions for their business needs.
• Guide customers through the problem-solving process and keep them updated along the way.
• Create monthly reports that provide valuable insights for our customers.
• Spot opportunities for improvement and suggest ways to make our processes even better.

What you bring:

• High school diploma, bachelor’s, or master’s degree (preferably IT-related).
• Basic knowledge of network/security technologies, proficiency in Windows OS, and fluent English.
• You're a team player ready for 24/7 shifts in an ever-evolving environment.
• Bonus: Microsoft certifications or 1-2 years of experience in similar roles.

Why join us?

Collaborate with experts: Work alongside a skilled and experienced Service Desk team in Zagreb, gaining valuable insights and support.

Grow your career: If you dream of becoming a System Engineer or even a System Architect, this is your perfect starting point. Our previous Service Desk members now work as System Engineers and Architects, and this role is your first step to joining them.

Much more than resolving tickets: The Service Desk isn’t just about managing issues—it’s about being the vital connection between customers and engineers, creating real value, and setting yourself up for success in IT.

What's in it for you?

• Lunch and transportation compensations
• Possibility to earn different types of bonuses
• Minimum of 28 vacation days
• A business phone of your choice
• Benefits for children of employees
• InHouse testing center - we are giving you an option of gaining professional certificates
• Mentor - no matter how much experience you've got, we will provide you with an adequate mentor
• Regular feedback on your performance and personalized career development plan
• Subvention of Multisport card or PassSport - not only brain workout is important
• Complete health checks - adjusted for men and women
• Psychological counseling - we care about your well-being

We’re looking for curious minds and fresh ideas. If you’re ready to dive in, apply now!