ABOUT US:
As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.
With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
Find out more about life at Alter Domus at careers.alterdomus.com
The Service Desk Manager is responsible for leading and managing technical support to Alter Domus users. This role requires managing multi-site support operations, coordinating across time zones, and ensuring consistent, high-quality IT service delivery to a geographically diverse user base. The position combines global leadership, technical expertise, and international customer service management to maintain exceptional service levels worldwide. You will be reporting to the Head of Tech Service Management within Tech Operations team.
Key Responsibilities
Education & Experience
Technical Skills
WHAT WE OFFER:
We are committed to supporting your development, advancing your career, and providing benefits that matter to you.
Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.
Our global benefits also include:
Equity in every sense of the word:
We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.
We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.
We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.
(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)
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Enabling your growth in alternative investments through end-to-end expertise and technology.
Driven by a deep understanding of what it takes to succeed in the alternatives market, Alter Domus have developed an unmatched offering to meet and anticipate the ever-changing needs of investment managers and asset owners worldwide. Everything we do is sharply focused on mitigating risks, reducing costs, creating efficiencies, and ultimately driving growth.
It starts with the expertise of our people; experienced in every aspect of alternative investments, across multiple geographies and jurisdictions, we know first-hand the technical complexities and operational challenges you face and importantly how to overcome them to drive growth.
And when it comes to technology, whether we’re enabling operational efficiencies, providing intuitive platforms to manage products, or offering the latest data and analytics solutions to enhance decision-making, we turn what some see as facts, figures, or data points into competitive advantage for some of the biggest names in alternatives.
