Join a team where your work truly matters. We're proud to have been certified as a Great Place to Work for 8 years by our own employees. We invite you to partner with us in our mission to improve mental healthcare.
Job Title:
IT Service Desk Lead
Division/Program:
Long Beach Corporate Office
Starting Compensation:
27.07 - 41.00 USD Per Hour (Additional $65 Cell phone / Internet Reimbursement Monthly)
Working Location:
Long Beach, CA / Hybrid
Working Hours/Shift:
Monday - Friday (8:00 AM - 5:00 PM)
Why Join Our Team?
Competitive Compensation Offering a salary that matches your skills and experience.
Generous Time Off Enjoy ample vacation and holiday pay.
Comprehensive Benefits Package
Employer-paid medical, dental, and vision coverage.
Additional voluntary benefits to support your lifestyle.
Professional Growth Opportunities
On-the-job training with access to paid CEU opportunities.
Career development programs designed to help you grow.
Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).
Employee Recognition & Rewards A culture that celebrates and rewards your hard work and dedication
What you bring to SBHG (Qualifications)
Experience:
License or Certification:
How you will make a difference (Job Overview):
This position acts as a vital link between high-level service strategy and daily technical execution, providing hands-on leadership and coaching to the Service Desk team. By overseeing ticket workflows and managing escalations, the role ensures that service delivery remains seamless and that all Service Level Agreements (SLAs) are consistently met. Beyond supervision, the Lead is deeply involved in incident resolution and root cause analysis, driving a culture of accountability and continuous learning. This proactive approach ensures that the team not only resolves immediate technical hurdles but also identifies long-term solutions that enhance overall system stability and user satisfaction.
Division/Program Overview:
In addition to operational oversight, the role is responsible for the strategic maintenance of Service Desk processes and the IT Knowledge Base to foster a reliable, high-quality service environment. By collaborating closely with IT leadership, infrastructure teams, and external vendors, the Lead aligns technical support with the broader operational goals of the organization. This collaborative focus allows for the refinement of internal workflows and the implementation of process improvements that benefit both business stakeholders and end-users. Ultimately, the position upholds a gold standard of customer service, ensuring that every interaction reflects the organization's commitment to excellence and professional support.
Learn more about SBHG at https://www.starsinc.com/stars-inc/
For Additional Information:
Kijones@starsinc.comIn accordance with California law, the grade for this position is 27.07 - 43.31. Placement within the grade is determined based on experience, internal equity, and other factors permitted by law.
Stars Behavioral Health Group (SBHG) provides high-quality mental health and social services across California, achieving proven, impactful results. SBHG is dedicated to helping individuals overcome significant challenges and grow through change.
What Stars Behavioral Health Group Offers:
A large, stable company founded in 1988.
Recognized by the LA Business Journal as a “Best Place to Work” in Los Angeles and awarded “Top Workplaces” in the Bay Area by the Mercury News (multiple times).
An opportunity to engage in meaningful work that positively impacts the lives of children, adults, and families.
Access to some of the best training available in the industry.
Flexible schedules and a comprehensive benefits package.
Opportunities in residential, in-patient, and community-based outpatient roles.
