iFIVE Global

Service Desk Engineer I

iFIVE Global  •  National Capital Region, PH (Onsite)  •  2 months ago
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Job Description

HIGHLIGHTS

  • Competitive compensation and benefits packages
  • Continuous professional development and learning opportunities
  • Regular engagement activities and events

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L1 SERVICE DESK ENGINEER/ HELPDESK

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

We are looking for a Service Desk Engineer/Helpdesk to be part of our team.

  • He/She will assist in the maintenance, support, and installation of devices and software for end users and customers. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software while ensuring optimal performance. Provides support and maintenance of technologies as required to improve customers ability to leverage technology to support clinical operations.

MAIN RESPONSIBILITIES

  • Interacts with end users and customers to obtain clarification of problems and provide resolution for system failures or degradations
  • Utilizes a ticket system to track work orders and escalate as appropriate
  • Sets up and installs hardware and software for end users
  • Repairs, configures, and maintains hardware and software for end users
  • Troubleshoots incidents for end users and customers
  • Maintains logs and device inventories
  • Contributes to knowledge base maintenance
  • Consults with management and/or senior team members to solve operational/repair/maintenance problems and help design methods and procedures to improve the efficiency, productivity and control of these operations.

REQUIREMENTS

  • At least 3-years related experience and/or training is preferred.
  • Must have enterprise/corporate experience.
  • Microsoft or other relevant networks, systems, or administration certifications is a plus.
  • Must possess the required level of skills and abilities to communicate and apply mathematical concepts and sound reasoning to successfully perform the essential duties and responsibilities of this job.
  • Must be able to perform basic operations on a personal computer within the Windows operating system.
  • Available for all shifts and willing to work a flexible schedule.
  • Willing to work on site at Tower 1, Rockwell Business Center, Ortigas Pasig City.
iFIVE Global

About iFIVE Global

iFIVE Global was created in 2018 to provide high-quality, client-centric offshore staffing to the medical and legal fields. Our Philippine-based team has been trusted by companies of all sizes throughout the U.S. as proven cost control measures for staffing, productivity and growth.

Building on our management team's decades of experience in these fast moving markets, we support our customers through various roles such as, case management, patient intake, virtual assistants, record retrieval, medical e- filing and customer service.

OUR MISSION:

What makes iFive Global unique? In a world of faceless corporations, we want iFive Global to be a place of value – for our customers AND our employees.

Here are the five “I’s” that are central to our mission:

Integrity

Integrity and trust must be foundational to everything we do. We must be honest in our work, honest with each other, and by embodying this value, we are honoring our customer's trust in us.

Innovation

We must be innovative in everything we do. The world does not need imitators, it needs innovators. In the way we build solutions, interact with our customers, and build relationships with our employees, iFive Global must be focused on innovation.

Information

iFive Global is about providing the valuable information that will give our customers what they need to be successful. If we focus on making our customers successful, iFive Global will be successful.

Intelligence

Information is useless without a guide, and iFive Global will provide the business intelligence that will show our customers the value in their data.

Insight

Insight is the end result of our hard work – we see clarity in the data, and it’s in that clarity that we find opportunity. iFive Global will deliver that insight to our customers, but we will also seek that clarity in how we build our company and our business.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Los Angeles, CA
Year Founded
2018
Website
ifiveglobal.com
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