Job Description

JOB TITLE: IT Service Desk Engineer

REPORTING TO: IT Service Desk Manager

LOCATION- Solihull 5 days a week in the office

9 Months Fixed Term Contract

About MVH Europe

Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 18 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety.

AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development.

At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose to make A BETTER WORLD FOR PETS starts with building a better world for our people. We support our teams through strong governance, comprehensive wellbeing programs, and a shared passion for delivering exceptional outcomes in veterinary care.

About the Role

We’re looking for a proactive and customer-focused IT Service Desk Engineer to join our Central Support IT team. Supporting over 5,000 associates across the Linnaeus Group, you’ll play a key role in delivering high-quality, national technical support services.

Acting as the primary IT contact for your assigned veterinary practices and referral hospitals, you’ll become a trusted expert—ensuring systems run smoothly and users feel supported at every step.

This is a varied, hands-on role combining remote support, on-site visits, and user training, ideal for someone who enjoys problem-solving and building strong working relationships.

Roles and Responsibilities

• Acting as the point of contact for all IT incidents and service requests
• Logging and managing tickets via ServiceNow, ensuring timely resolution within SLAs
• Delivering 1st and 2nd line support via phone, remote tools, and in person
• Supporting hardware and software including servers, desktops, printers, and applications
• Taking full ownership of issues from start to resolution
• Escalating complex issues to internal/external teams when required
• Maintaining accurate documentation and updating the Knowledge Base
• Providing end-user training on new systems and tools
• Managing user accounts across business applications (e.g. PMS)
• Monitoring IT assets and ensuring CMDB accuracy
• Identifying recurring issues and escalating risks
• Attending CAB to understand and identify any risks with planned changes. Communicate approved changes to the wider service team.
• Collaborating with wider IT teams to maintain data security and governance
• Supporting change management processes and communicating updates

Skills and Experience

Essential

• At least 2 years’ experience in a similar IT support role
• Strong knowledge of:
  • Active Directory
  • Office 365
  • Windows Desktop & Server operating systems
• Excellent communication skills (written and verbal)
• Ability to multi-task and prioritise effectively
• A self-starter who can work both independently and as part of a team
• Full UK driving licence and access to a vehicle

If this sounds like you:

Please contact  Christina Scimeca, Group Corporate Recruiter, who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below.

MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.

Internal Candidates/Associates: If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment

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