Ghobash Group

Service Desk Engineer - Emirati Talent

Ghobash Group  •  Dubai, AE (Hybrid)  •  2 months ago
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Job Description

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

Provide first-level technical support to users, ensuring timely resolution of incidents and service requests while maintaining SLA compliance and high customer satisfaction.

DUTIES & RESPONSIBILITIES:

  • - Act as single point of contact for IT support
  • - Log, categorize, and prioritize incidents
  • - Troubleshoot hardware, software, and network issues
  • - Escalate unresolved issues to L2/L3 teams
  • - Monitor tickets and ensure SLA adherence
  • - Support user onboarding/offboarding
  • - Maintain documentation and knowledge base

Qualifications

  • Bachelor’s in IT or related field
  • 0–2 years in Service Desk / IT Support
  • ITIL knowledge, troubleshooting, communication, customer handling

Additional Information

Compliance with policies and procedures based on the ISO standards adopted by CNS.

Ghobash Group

About Ghobash Group

With its corporate strategy focused on growth, sustainability and value creation, Ghobash Group extends a unique approach to nurturing and developing the most rewarding opportunities both intuitively and systematically. The Group seeks progressive partners and principals whose innovative products and services can deliver to the growing needs and aspirations of the public and private sectors. Today with a diverse team of 3,000+ professionals, extensive regional experience, strong financial backing, and unrivalled operational capabilities, Ghobash Group ventures confidently into the future, dedicated as always to pushing the boundaries for innovation and customer satisfaction.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Dubai , AE
Year Founded
Unknown
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