First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. Software Services helps build First American's product suite that encompasses the best in class Title Insurance, Settlement and Mortgage solutions platforms. Leverages technology product stack across Microsoft platform predominantly to develop, enhance and maintain the best in class applications. The R & D division delivers solutions for the title insurance industry leveraging the best of NLP, AI and ML.
Job Description
This role shall be responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets. This position maintains user and system up-time through effective remote problem solving and by working with outside resources and vendors to deliver effective resolution. Must have experience with remote access systems. Ability to manage multiple customer accounts at any given time. Ensure support tickets are resolved in accordance with Service Level Agreements and customer policy / procedures, Configure hardware / software to customer specifications. Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices. Evaluate new product versions and recommend upgrade schedules. Set up and troubleshoot domains, user accounts and software accounts. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
Minimum of 15 years of formal education - Graduate / Post Graduate in Commerce.
Professional work experience of 2 to 3 years.
FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out https://firstam.wd1.myworkdayjobs.com/faicareers.
First American (India) Private Limited ("FAI") is a Global Capability Center (GCC) of the First American Financial Corporation (FAF: NYSE) - a leading provider of title insurance, settlement services and risk solutions for real estate transactions since 1889.
First American also provides title plant management, home warranty, and banking, trust & wealth management services. With campuses in Bangalore, Hyderabad and Salem, FAI delivers Software Development, IT infrastructure, Data & Analytics, back-office, and knowledge-processing operations to support First American’s global operations in US, UK, Australia & Canada.
FAI has been recognized a Great Place to Work® India since 2018. In 2023, FAI has been also recognized among India's Top 100 Best Workplaces for Women (Large) for the 4th year in a row, among the top 25 of India's Best Workplaces for Diversity, Equity, Inclusion and Belonging and the top 50 of India’s Best Workplaces™ for IT & IT-BPM (Large) by the Great Place to Work™ Institute.
What makes us unique is our shared value of togetherness, dedication to excellence, combined uniqueness, and consistent aspiration to do and be better. FAI fosters a work culture wherein our employees feel encouraged to strive for continuous growth, happy to be their unique selves and included regardless of their differences. As a responsible corporate citizen, FAI is also deeply committed to make a positive difference in the lives of the community and people while promoting environmental conservation efforts. We truly believe in being the change we want to see around us; therefore, we strive to instil a sense of social responsibility in our employees by embedding it into the very DNA of the organization.
