Service desk engineer
Important Information
Location: Singapore
As a service desk engineer you will be responsible for fulfilling service requests, including hardware and software installations, configurations, and upgrades. Identifying and resolving root causes of technical issues, implementing permanent fixes to prevent recurrence. Providing exceptional customer service, ensuring that customer needs are met and expectations are exceeded.
Skills :
A-Levels/Diploma/Degree in Business, Technology, or a related field.
Minimum 1-3 years of experience in service/help desk, technical support or customer service for institutional customers within financial services or payment industry
Good understanding of basic computer hardware, software and network concepts
Possess strong communication, problem-solving and interpersonal skills.
Attention to detail and willingness to learn
Rotational shifts.
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Encora is a global digital engineering company built for a new era of AI-powered businesses. Forged in Silicon Valley, we grew up serving digital natives who demanded speed, scale, and flawless experiences. Today, we bring that same DNA to enterprises worldwide, enabling speed and hyper-adaptability, moving them further along their quest to become more composable and agile.
With two decades at the convergence of Cloud, Data, and AI, we help organizations move beyond rigid, legacy models to become composable enterprises, through adaptive systems designed to sense change and reconfigure in real time.
More than 9,500 engineers, designers, and domain experts across the Americas, Europe, India, and Southeast Asia give Encora the ability to combine nearshore agility with global scale. Backed by Advent International and Warburg Pincus, we deliver innovation acceleration and modernization across industries, powered by Encora AIVA™, our orchestration platform for AI-native engineering.
We believe the future won’t be built by humans or machines alone, but by human creativity amplified by limitless machine intelligence. At Encora, that’s how we help our clients build fast and adapt faster.
