Are you a customer‑focused IT professional who enjoys problem‑solving and keeping systems running smoothly in a fast‑paced retail environment?
We’re looking for a Service Desk Engineer to be the first point of contact for IT support across the Minor DKL Food Group. This role suits someone who enjoys supporting people and stores, troubleshooting issues, and delivering reliable IT services across a national network.
Who are we?
Minor DKL Food Group is a leading Australian retail food franchisor and the Australian subsidiary of the Thai-listed Minor International PCL. With brands including The Coffee Club and Veneziano Coffee, and boasting over 400 stores across 11 countries, our network employs more than 5,000
people.
For 35 years, The Coffee Club has been an iconic & beloved staple in Australia. The Coffee Club was built on a foundation of family, friends, and meeting customer needs. We’re more than just a café; we’ve created a space that’s casual yet sophisticated, stylish yet affordable. Today, we’re one of the world’s largest Australian café chains, serving millions of loyal customers.
What is the role?
Reporting to the Systems Support Manager, you’ll provide Level 1 and 2 IT support to corporate users and the store network, with a strong focus on POS systems, end‑user support, cloud technologies and service desk operations.
Key Responsibilities Include:
Who are we looking for?
You’re organised, reliable, and enjoy helping people solve technical problems. You remain calm under pressure, communicate clearly, and take pride in delivering consistent, high‑quality support across a diverse user base.
You will bring:
Why should you come work for us?
We’re proud of our collaborative, high-energy workplace where expertise is valued, ideas are welcomed, and people genuinely support one another.
You’ll enjoy:
How do I apply?
If you're ready to contribute your skills and passion to our team, we want to hear from you!
To apply, please submit your CV/ Resume addressing your suitability for the role.
Hit the Apply Now button!
Minor DKL is a leading Australian retail food franchisor and is the intellectual property owner of The Coffee Club franchise system with a combined 450 restaurants in 11 countries, employing more than 8,000 staff and annual turnover exceeding $550 million.
Minor DKL also is an owner of Veneziano Coffee Roasters, a leading speciality coffee roaster supplying in excess of 1,500 tonnes of roasted coffee annually to wholesale and retail customers throughout Australia from roasting facilities in Melbourne and Brisbane.
Minor DKL is the Australian subsidiary of Thai-listed Minor International PCL (MINT). MINT is a global company focused on three primary businesses including restaurants, hotels and lifestyle brands distribution. MINT is one of Asia's largest restaurant companies with over 1,700 outlets operating system-wide in over 20 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, Thai Express, The Coffee Club, Ribs and Rumps, BreadTalk (Thailand) and Riverside brands. MINT is also a hotel owner, operator and investor with a portfolio of 134 hotels and serviced suites under the Anantara, AVANI, Oaks, Per AQUUM, Tivoli, Elewana, Marriott, Four Seasons, St. Regis, Radisson Blu and Minor International brands in 22 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. MINT is one of Thailand's largest distributors of lifestyle brands focusing primarily on fashion, cosmetics and contract manufacturing. Its brands include Gap, Banana Republic, Esprit, Bossini, Charles & Keith, Pedro, Red Earth, Tumi, Zwilling J.A. Henckels, ETL Learning and Mysale. For more information, please visit www.minorinternational.com.
