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  Provide first and second-line technical support with a focus on timely resolution and excellent customer service.
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  Manage increasing ticket volumes and maintain the integrity of the incident and change request system.
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  Actively participate in the migration to a new IT infrastructure (preparation, testing, and support).
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  Assist in the internal transition of IT support and infrastructure management from the Managed Service Provider.
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  Develop and maintain knowledge of core IT systems to diagnose and resolve issues effectively.
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  Identify and implement process improvements within Service Desk operations.
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  Communicate technical information clearly to users at all levels.

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  2 - 4 years in IT support or Service Desk, with knowledge of databases and general IT systems architecture.
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  Emphasis on culture fit, personality, desire to learn, teamwork, collaboration, and a good sense of humour.
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  Essential for clear, concise, and professional interaction across all organizational levels.
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  Excellent analytical and abstract reasoning skills, ability to quickly implement practical solutions, self-starter, hands-on approach, and effective prioritisation in an ever-changing environment.
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  Organized, structured, strong eye for detail, and eagerness for continuous improvement in processes and service delivery.

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  J107075

Requirements