We’re Hiring: Dispatch Coordinator – Philippines

Our Reach:

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  Clients in 190+ countries

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  6,000+ Engineers

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  200+ Enterprise Clients

Requirements

Key Responsibilities:

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  Quickly respond to, open, and own helpdesk tickets/requests; monitor and update daily, ensuring effective resolution.

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  Manage request delivery on a first-in, first-out basis according to priority, ensuring SLA compliance.

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  Update request statuses in ticketing software.

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  Coordinate with in-house and third-party vendors to complete tasks within agreed timelines and costs.

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  Assist SDMs, Project Coordinators, and Team Leads to ensure customer satisfaction.

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  Secure completed Site Visit Reports (Pre and Post).

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  Perform other duties as assigned.

Ideal Candidate Profile:

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  Proven experience in IT, Service Desk, or Technical Support.

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  Strong written and verbal communication skills.

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  Flexible to work shifting schedules, including weekends and holidays.

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  Willingness to work onsite.

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  Intermediate knowledge of IT SLAs and performance metrics.

Essential Skills:

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  Behavioral:
  Works independently, communicates openly, collaborates effectively, demonstrates accountability, multitasks efficiently.

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  Technical:
  IT hardware, software/apps, networking knowledge; familiar with ticketing tools and SLA management.

Language Skills:

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  English: C1

Benefits

Why Join Us:

Ready to excel in Dispatch Coordination? Apply now and help drive IT support excellence with Excis in the Philippines!