Metcash

Service Desk Controller - Torrensville - K&B

Metcash  •  State of South Australia, AU (Onsite)  •  6 hours ago
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Job Description

Service Desk Controller

Torrensville Trade Centre | Mon–Fri
Full-Time (38 hrs)

Are you a highly organised, customer-focused professional with a strong trade background?
Join our passionate team at Torrensville Trade Centre and be the friendly face that keeps everything running smoothly.

About the Role

As our Service Desk Controller, you’ll play a key role in supporting daily operations and delivering an exceptional experience to our trade customers. You’ll manage enquiries, coordinate workflows, and ensure our service desk operates efficiently.

This is a full-time, Monday to Friday opportunity with real potential for career growth.

What You’ll Be Doing

  • Acting as the first point of contact for customers and trade enquiries
  • Coordinating service desk activities and supporting site operations
  • Working across POS systems and Microsoft Office tools
  • Collaborating with the wider team while also working independently when required
  • Maintaining high standards of organisation and communication

What We’re Looking For

  • Strong trade knowledge or trade background (highly regarded)
  • Experience using POS systems and Microsoft Office Suite
  • Excellent communication and customer service skills
  • Exceptional organisational skills with attention to detail
  • A proven ability to work both independently and as part of a team
  • A proactive, can-do attitude and willingness to learn

Why Join Us?

  • Be part of a supportive and passionate team environment
  • Opportunity for career growth and advancement
  • Stable, full-time role with Monday to Friday hours
  • Work in a fast-paced, hands-on trade environment

Ready to Apply?

If you’re looking to take the next step in your career and thrive in a dynamic trade environment, we’d love to hear from you.

👉 Apply now and become a key part of the Torrensville Trade Centre team!

#INHT

Metcash

About Metcash

At Metcash, we’re the power behind an independent Australia & New Zealand. From the humble origins of our first family-owned corner store in 1927, we’ve been backing independents and strengthening the communities they operate in for almost 100 years. With a national network of more than 10,000 independent retailers and a further 90,000 wholesalers, we’re the driving force behind local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. And while we may be large in size, we’ll always be locals at heart.

Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in food, liquor and hardware. We have over 80 years of experience supporting and championing the interests of independent grocery, liquor and hardware sectors. Headquartered in Sydney, our world class distribution facilities across the country allow us to operate on a huge scale to unite Australia's independent grocers, delivering products to more than 10,000 retail premises and a further 90,000 wholesale customers across the food, grocery, liquor and hardware markets. Our network of Successful Independents includes a large portfolio of brands such as IGA, Foodland, Mitre 10, Home Timber & Hardware, Cellarbrations and the Bottle-O.

At Metcash we have a single purpose - Successful Independents - it is at the heart of everything we do. Success starts with our people. Employing over 6,000 people, Metcash champions the interests of the independent retail industry. We are a team of people who are resilient and empowered, who take initiative and pride in their work and above all operate with integrity. Our core operations are key to providing our customers and retailers with merchandising, operations and marketing support through our strong retail brands.

Whilst we operate on a huge scale, we think big but we act local. We believe that independence is worth fighting for and this is at the core of our business divisions.

Industry
Wholesale & Distribution
Company Size
1,001-5,000 employees
Headquarters
Macquarie Park, AU
Year Founded
1927
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