Service Desk Consultant - 6/12 Month Contract - Potchefstroom
Minimum Requirements
Grade 12 / Matric certificate.
A+ and/or N+ certification or equivalent IT support qualification.
Minimum 1- 3 years of experience in a Service Desk or IT Support environment.
Strong understanding of:
Windows Operating Systems
Microsoft 365
Basic networking
ITIL Foundation Certification
Experience with service management platforms such as:
ServiceNow
Freshservice
JIRA Service Management
Exposure to:
Active Directory
VPNs
Provide first-level technical support for hardware, software, networking, and business applications.
Accurately log all support calls and service requests in the service management system.
Triage and resolve incidents and service requests where possible, escalating to second or third-line support when necessary.
Monitor ticket queues and ensure timely resolution according to defined SLAs.
Deliver exceptional customer service via phone, email, chat, or in-person.
Guide users through troubleshooting steps and provide training where needed.
Communicate clearly and effectively with both technical and non-technical users.
Follow up with users to ensure issues are resolved satisfactorily.
Create and maintain accurate technical documentation, FAQs, and knowledge articles.
Contribute to continuous service improvement by identifying trends and recurring issues.
Support user onboarding and offboarding by provisioning or deactivating accounts and devices.
Track and manage IT assets and peripheral inventory, ensuring updates in the CMDB.
Install, configure, and support end-user devices and software as per organizational standards.
Monitor system alerts and take appropriate action based on predefined procedures.
Perform basic system checks, updates, and maintenance tasks as required.
Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.
We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.
We have specialized divisions that enhance our ability to service all clients in the following industries:
- FMGC
- Finance, Banking and Insurance
- Manufacturing and Processing
- Oil and Gas, Mining, Engineering and Construction
- Medical, Pharmaceutical and Health Care
- Logistics and Supply Chain
- Information Technology, Media and Telecommunications
- Waste Management and Sanitation Services
- Renewable and Alternative Energy
- Retail and Commercial Property
- Agriculture and Production
- Government and Public Services
- Call Centre and Customer Support Services
Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.
This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.
We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.
Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.
We are focused, passionate, and we love what we do.
