Hansen's IGA Markets

SERVICE DESK ASSOCIATE

Hansen's IGA Markets  •  Elkhorn, WI (Onsite)  •  1 day ago
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Job Description

Job Location: Elkhorn, WI 53121
Position Type: Full Time

Our front service associates are one of the reasons why customers shop at Hansen’s IGA Markets. They play an important role in ensuring complete customer satisfaction whether they’re greeting a customer, providing carryout service to a customer’s vehicle, or helping locate an item on the shelf. A desire to help others, take on new responsibilities, and learn our high standards is key to be successful in this role.
Duties & Responsibilities
- Provides premier customer service, including greeting customers and answering their questions.
- Bags groceries.
- Takes customer carts to the parking lot and unloads groceries into customer vehicles.
- Carries bags to customer vehicles when necessary.
- Helps customers locate products throughout the store.
- Restocks bags.
- Retrieves shopping carts from the parking lot.
- Assists in cleaning duties as assigned.
- Assists in other duties as assigned.

Qualifications

Required Qualifications
- At least 14 years of age.
- Ability to deliver friendly, courteous, prompt customer service.
- Ability to interpret and follow instructions.
Preferred

Qualifications
- Ability to work well with others and be an effective team member.
Work Conditions
Front service desk associates perform their duties primarily at the front end of the store, with exposure to various temperature changes due to outside weather conditions. Work involves repetitive arm and hand movements; frequent lifting, standing, bending, and walking; and continuous interaction with customers and fellow associates.
Hansen's IGA Markets

About Hansen's IGA Markets

In July of 1968, Leo Hansen completed his schooling in Madison. With his new bride, Rosemary, he sold their house and they moved back to his hometown of Bangor. With the $5,000 they made from selling their home plus a $5,000 loan from his brother, John, they bought two stores in Bangor. One of the stores was sold. The other store was a 1,500 square foot Smith’s Grocery Store that was developed into the first Hansen’s IGA. This began Hansen’s IGA’s history.

Today the company is managed by Leo and Rosemary’s sons Nick and Greg Hansen, and Greg’s wife Kari Hansen. Greg and Kari have been involved in various aspects of the business for over 25 years and Nick has been with the business for over 10 years.

Over the last 50 years, Hansen’s IGA has expanded to include 14 grocery stores located in friendly hometowns throughout Western Wisconsin, with the furthest outlying store located up north in Washburn. Our team members have grown to over 750 strong. We have seen success not only in this growth, but also in business operations and cultural development.

Hansen’s IGA is known for our excellent homemade brats from our smokehouse, double smoked hams for the holidays, and an excellent meat selection. Our smokehouse in Bangor has consistently won awards over the last 20 years. Hansen’s IGA was awarded the 2019 IGA Innovation Award for our smokehouse operation, which only 17 IGA retailers throughout the World have the honor of receiving. Our holiday double smoked hams are a signature item which brings in customers from all over the state during the holiday seasons. Our Meat Department has good old-fashioned Meat Cutters to ensure that our meat selection is of the highest quality for our customers.

Industry
Food & Beverage
Company Size
11-50 employees
Headquarters
Bangor, WI
Year Founded
1968
Website
hansensiga.com
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