About the Role:
As a Service Desk Administrator at Primech Building Services, you will play a key role in coordinating both reactive and planned works across the business. You will support engineers, clients, and internal teams through effective use of the company’s job management systems, ensuring a smooth and efficient workflow.
This position is central to maintaining operational efficiency, ensuring jobs are raised, scheduled, tracked, completed, reported, and invoiced accurately, while delivering clear and professional communication across all stakeholders.
Key Responsibilities:
Service Coordination & Scheduling
• Manage incoming reactive and planned maintenance enquiries via phone and email
• Raise, allocate and monitor jobs using BigChange
• Schedule engineers for reactive works, PPM visits and remedial tasks
• Ensure works are delivered within agreed SLAs and client timeframes
Job Administration & Commercial Support
• Prepare quotations for remedial and small works in line with company pricing structures
• Raise purchase orders and order materials as required
• Produce and issue invoices for completed works
• Accurately record labour, materials and completion notes within company systems
Contract & Compliance Support
• Assist with PPM scheduling and maintenance planners
• Issue service reports, certifications and job documentation to clients
• Maintain organised electronic filing in line with company standards
Client & Engineer Support
• Act as a primary point of contact for job updates and scheduling queries
• Provide timely communication to clients and internal teams
• Escalate complex or urgent matters to Senior Administrator or Service Desk Manager
Systems & Reporting
• Maintain accurate records within BigChange and associated systems
• Support reporting and tracking using Excel
• Assist engineers with system-related queries
Requirements
Essential Qualifications & Skills
Desired But Not Essential
Benefits
Working Hours & Contract
Pay & Benefits
Primech is a specialist mechanical and electrical design and build contractor, with a strong focus on retrofit and upgrade projects across existing buildings and live environments.
As a trusted Principal Contractor, our core business is the delivery of complex M&E retrofit schemes; from early-stage design and technical development through to installation, commissioning and handover, often within occupied, operational sites.
Alongside this, Primech also operates an established hard facilities management division, providing planned and reactive building services maintenance to a long-standing customer base.
Our organisation brings together experienced designers, project managers, engineers and site delivery teams across both divisions. Working collaboratively with our clients, we deliver cost-effective solutions, safe outcomes and consistently high standards.
We take pride in our commitment to sustainability, safety, and reliability, ensuring that every solution we deliver is energy-efficient, compliant with regulations, and built to last. By combining cutting-edge technology with practical experience, we continue to lead the way in M&E contracting, creating spaces that work for everyone.
Our core services include:
• Principal Contractor for turnkey delivery solutions
• Full M&E Design & Build
• Project Management & Co-ordination
• Installations & Commissioning
• Energy Efficiency Solutions
• Preventative Maintenance & Aftercare
At Primech, we don’t just build systems – we build lasting partnerships, working closely with our clients to ensure we understand their vision and deliver on time and within budget whilst maintaining the highest quality standards.
