Join a leading Outsourcing & BPO consultancy providing high-quality IT support to global clients 🌍
We’re looking for a Polish-speaking Service Desk Analyst to deliver exceptional IT service and technical support to users. If you’re passionate about technology, problem-solving, and customer care — this role is your gateway to growth! 💻✨
Location: Budapest, Hungary
Employment Type: Full-time
Work Model: On-site
Industry: Outsourcing / BPO / IT Services
Languages: Polish (C1) + English (B2)
Compensation: Base salary + benefits
🎯 Your Responsibilities
💬 Act as the first point of contact for users via phone, chat, email, and self-service portal
🧾 Log, track, and document incidents and service requests in the ITSM tool
⏱️ Ensure timely resolution of user issues within defined SLAs
🤝 Collaborate with internal teams to resolve technical problems
📈 Maintain a high level of customer satisfaction and professionalism
📚 Document solutions and contribute to continuous service improvement
🧠 Participate in process optimization initiatives
🕒 Manage multiple priorities effectively while meeting KPI targets
🗣️ Fluent/native in Polish (C1) and proficient in English (B2)
💻 1–3 years’ experience in IT Service Desk, Application Support, or Technical Support (L1–L2)
🎓 Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
⚙️ Familiarity with ITSM tools (ServiceNow, BMC Remedy, etc.)
📊 Good understanding of IT concepts — SDLC, operating systems, databases
💼 Experience with SAP or other enterprise applications
📘 ITIL Foundation or similar certification is a plus
💡 Strong problem-solving, analytical, and communication skills
🙌 Customer-focused, proactive, and organized under pressure
🏥 Comprehensive medical coverage
🎓 Access to 5,000+ free courses & certifications on advanced technologies
💰 Attractive salary and allowances based on experience
🌴 4 weeks of paid vacation annually
🎉 Supportive and inclusive work environment with team events & wellness activities
🚀 Career development opportunities within a global organization
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This company was established by Winston Imanuel a nomad that started traveling since 2004 after personal setback in his life. Travelling through Europe and Asia working different kind of jobs. Therefor he has gained insight about how the different social/business cultures thrive in setting up a successful working community.
He has been working in the recruitment industry since 2018 and due to Covid-19 lost his job and decided to start freelancing. In this way gaining employment and also helping others that has lost their job in regaining employment. With all his past professional experiences in knowing different industries has made him able to match the right candidates with the right employers.
