Join a leading Outsourcing & BPO consultancy supporting global clients with world-class IT services! 🌍
We’re looking for a Dutch-speaking Service Desk Analyst to provide exceptional first-line IT support and ensure smooth operations for business users. If you’re tech-savvy, customer-focused, and ready to grow in a fast-paced environment, this role is for you! 💻✨
Location: Budapest, Hungary
Employment Type: Full-time
Work Model: On-site
Industry: Outsourcing / BPO / IT Services
Languages: Dutch (C1) + English (B2)
Compensation: Base salary + benefits
🎯 Your Responsibilities
💬 Act as the first point of contact for users via phone, chat, email, or self-service portal
🧾 Log, track, and resolve incidents and service requests in the ITSM tool
⏱️ Ensure issues are handled within defined SLAs, escalating when necessary
🤝 Collaborate with internal teams and resolver groups to resolve complex problems
📈 Maintain a high level of customer satisfaction and professionalism
📚 Document resolutions and contribute to knowledge sharing
🧠 Participate in process improvement and service enhancement initiatives
🕒 Manage multiple priorities efficiently and adhere to performance KPIs
🗣️ Fluent/native in Dutch (C1) and proficient in English (B2)
💻 1–3 years’ experience in IT Service Desk, Application, or Technical Support (L1–L2)
🎓 Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
🧩 Familiarity with ITSM tools (ServiceNow, BMC Remedy, etc.)
⚙️ Knowledge of IT concepts — SDLC, operating systems, databases
📊 Experience supporting SAP or enterprise applications
📘 ITIL Foundation or similar certification is a plus
💡 Strong analytical, problem-solving, and communication skills
🙌 Customer-oriented mindset with a proactive, adaptable attitude
🏥 Comprehensive medical coverage
🎓 Access to 5,000+ free courses, tools & certifications (including advanced tech)
💰 Competitive salary and allowances
🌴 4 weeks of paid vacation annually
🎉 Engaging, supportive work environment with team events and wellness activities
🚀 Continuous career growth and learning opportunities
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This company was established by Winston Imanuel a nomad that started traveling since 2004 after personal setback in his life. Travelling through Europe and Asia working different kind of jobs. Therefor he has gained insight about how the different social/business cultures thrive in setting up a successful working community.
He has been working in the recruitment industry since 2018 and due to Covid-19 lost his job and decided to start freelancing. In this way gaining employment and also helping others that has lost their job in regaining employment. With all his past professional experiences in knowing different industries has made him able to match the right candidates with the right employers.
