About Us
For over a century, our Paints & Coatings brands have helped shape the homes, buildings, and infrastructure that define Australia and New Zealand. From protecting iconic landmarks to adding colour to everyday spaces, our work makes a lasting impact.
Proudly part of the DuluxGroup and home to some of the region’s most trusted and beloved brands including Dulux, Berger, Acratex, British Paints, and Porter’s Paints - you’ll be joining a team of passionate people globally who are proud to create, innovate, and lead.
We’re consistently recognised as one of ANZ’s most trusted brands, and we’re committed to building better futures - for our customers, our communities, and our people.
What You’ll Be Doing
We are looking for a hands-on ServiceDesk Analyst to join our ANZ IT team based in Wellington (Gracefield). This is not a typical call-centre style service desk role. You will be the primary onsite IT presence in Wellington, combining customer-focused remote support with real, face-to-face technical ownership.
As the ServiceDesk Analyst, you will support end users across New Zealand and Australia, acting as the go-to IT contact onsite in Wellington. Your day will balance phone-based service desk support with hands-on technical work, from resolving laptop and printer issues to assisting with basic connectivity and infrastructure checks. You will work independently during early hours while being backed by a wider ANZ IT team, giving you ownership of issues from first contact through to resolution. This role gives you exposure beyond standard service desk work, while still grounding you in strong customer service and technical fundamentals.
If you are confident at Level 1–2 support and keen to broaden your skills across hardware, onsite troubleshooting, and Microsoft technologies, this role offers variety, autonomy, and genuine development.
Responsibilities
Our Benefits
What we're looking for
Experience with Microsoft Intune, basic infrastructure exposure, or supporting users across multiple locations will be an advantage.
Why join us?
Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’
With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.
By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.
If this sounds like an environment you would like to be a part of, please apply online!
Our Core Purpose
At DuluxGroup we help our consumers to imagine and create better places and spaces in which to live and work. We do this by applying knowledge, quality, innovation and inspiration.
About Us
DuluxGroup is a marketer and manufacturer of products that protect, maintain and enhance the spaces and places in which we live and work.
From household rooms transformed by the latest designer colours, to the ripe tomatoes in the garden, to the latest in garage door design and technology, to the industrial coatings that protect landmark infrastructure such as bridges and the construction chemicals that reinforce them; DuluxGroup products are at work. Our brands have been woven into the fabric of the communities where we operate, helping consumers to live better and more comfortable lives.
DuluxGroup employs approximately 4,000 people in Australia, New Zealand, Papua New Guinea, South-East Asia and China.
Premium Brands and Marketing
DuluxGroup is home to some of Australia and New Zealand’s most recognised and trusted brands, including Dulux, Selleys, Yates, B&D, and Cabot’s, to name a few.
Throughout DuluxGroup’s long and successful history we have continuously invested in consumer research, marketing skills and a strong media presence to build market-leading brands with high consumer awareness and demand.
