Job Description

State

CA

City

Calabasas

Requirements

Education and Experience

• 4 Year / Bachelors Degree, technical diploma or university degree in the field of computer science, information systems
• At least 1 years related experience, or 3 years equivalent work experience.
• Preferred 2-3 years experience working in a high call volume, time sensitive environment for a large company, supporting users in a technical support environment, preferably for a retail company

Skills

• Skills (Required) - Technical diploma or university degree in the field of computer science, information systems with at least 1 years related experience, or 3 years equivalent work experience.
• Preferred 2-3 years experience working in a high call volume, time sensitive environment for a large company, supporting users in a technical support environment, preferably for a retail company.
• Experience working in a team-oriented, collaborative environment.
• Possess knowledge of commonly-used concepts, practices, and procedures in an IT Service Desk Retail Support setting.
• 2 year troubleshooting VPN, broadband and wireless issues – deleted
• Hands-on knowledge of and experience with retail, POS, enterprise or desktop applications.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques is required.
• Excellent written, oral, interpersonal, and presentational skills.
• Ability to conduct research into incident and problem management, as well as technical application issues is required
• Ability to present ideas in business-friendly and user-friendly language is required.
• A+, HDI Helpdesk or technical certifications preferred.
• Must be self-motivated and directed.
• Occasional local travel to stores.
• Able to sit for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Able to lift and transporting of moderately heavy objects, such as computers and peripherals.

Physical Requirements

• Corporate - Remote general office environment requiring ability to: *Stand, walk, sit for extended periods of time . *Speak and listen to others in person and over the phone and video conferencing. *Use keyboard and read from computer screen and reports. *The ability to lift up to 15 lbs.

Safety

• Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.

Address 1

26677 Agoura Road

About Harbor Freight Tools

We’re a 45 year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,600 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.

Position Type

Full Time