Service Desk Analyst (L1)
Deliver top-tier first-line IT support in a dynamic, customer-focused environment
IT Support | Johannesburg | Full-Time | 08:30 18:00 BST (Shift Rotation)
About Our Client
Our client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a collaborative culture and a dedication to continuous improvement, they take pride in fostering a supportive environment for both clients and team members. Their Johannesburg office is key to supporting clients worldwide, ensuring seamless and proactive service delivery.
The Role: Service Desk Analyst (L1)
As a Service Desk Analyst (L1), you'll be the first point of contact for end-users requiring technical support. Your role is to ensure fast and effective resolution of common IT issues, escalate complex matters to senior support tiers, and deliver a consistently excellent service experience. This is a customer-facing position ideal for someone eager to grow their IT support career in a fast-paced environment.
Key Responsibilities
Provide first-line support to clients via phone, email, and remote access tools
Troubleshoot and resolve issues across desktop, server, network, and cloud systems
Log, manage, and follow through on support tickets to resolution or escalation
Maintain professional, clear, and friendly communication with all end-users
Assist with software licensing, procurement queries, and general IT guidance
Create and maintain technical documentation and internal knowledgebase articles
Set up and configure desktops, laptops, printers, and other hardware
About You
1-2 years of experience in an IT support role (MSP experience is a bonus)
Strong knowledge of Windows 10/11 and macOS
Proficient in Microsoft 365 and Google Workspace
Understanding of TCP/IP, DNS, DHCP, and Active Directory
Logical problem-solver with strong troubleshooting skills
Customer-oriented with a clear and professional phone manner
Able to manage and prioritise tasks independently
Flexible, proactive, and a reliable team player
This is a great opportunity for a junior IT professional looking to deepen their support experience while working with a highly skilled team across global clients.
Welcome to The Legends Agency!
We are a premier Employer of Record (EOR) partner dedicated to helping global businesses build and manage exceptional teams in South Africa.
Our comprehensive, full-service solutions empower organizations to navigate the complexities of local employment while ensuring compliance, efficiency, and cost-effectiveness.
At The Legends Agency, we specialize in connecting international companies with top talent in South Africa, streamlining the hiring process, and managing payroll, compliance, and benefits seamlessly.
Our commitment to excellence ensures that our clients can focus on their core business while we handle the intricacies of workforce management.
Whether you’re looking to expand your team or establish a presence in the region, we provide tailored solutions that meet your unique needs. Let us help you create a legendary team that drives success and innovation.
We can save you money on salaries and social premiums and provide you with skilled English-speaking talent.
Explore more about our services at www.the-legends-agency.com or Mail us for details anthony.kettle@the-legends-agency.com.
