Initial Posting Date:
05/18/2026
Application Deadline:
05/27/2026
Agency:
Department of the State Fire Marshal
Salary Range:
$4,765 - $7,211
Position Type:
Employee
Position Title:
Service Desk Analyst (Information Systems Specialist 3)
At the Oregon State Fire Marshal (OSFM), our mission is simple yet crucial: to protect people, property, and the environment from fire and hazardous materials. Guided by a set of unwavering values, we strive to uphold integrity, dedication, leadership, partnership, and service to others in all we do.
The OSFM actively supports a workforce representative of the communities we serve. We embrace diversity, practice inclusive excellence, and strive for equity and belonging to maintain a workplace where everyone is treated with respect and dignity. We value all lived experiences and welcome members of historically underrepresented racial/ethnic groups, LGBTQIA2S+, women, individuals with disabilities, veterans, and others to apply.
The OSFM is recruiting for a Service Desk Analyst (Information Systems Specialist 3) As the Service Desk Analyst you will serve as the agency’s frontline provider of IT support services. This role focuses heavily on assisting staff with issues related to computers, software, mobile devices, VOIP phones, and network connectivity. It involves diagnosing and resolving technical problems, escalating complex issues, maintaining accurate ticket records, and communicating clearly with staff during system outages or maintenance. This position also provides training, creates documentation, and supports users across both local and remote locations.
In addition to daily support, you will help maintain the agency’s technology infrastructure by managing user access, installing and configuring hardware and software, monitoring system and telecom performance, and coordinating with vendors for equipment and services. This role includes responsibilities such as managing asset inventory, preparing technology purchases, supporting hardware rollouts, and integrating mobile devices and VOIP solutions. The position also plays a part in emergency operations, ensuring that technology systems remain functional so the agency can continue its mission of protecting people, property, and the environment.
Become a part of the OSFM team and together, let's continue working towards a safer, more resilient Oregon for everyone!
Position Details
This is a full-time, permanent position and is represented by the American Federation of State, County, and Municipal Employees (AFSCME) union.
This position is based at our Salem office in Oregon.
This position will report to the office Monday-Friday.
The salary listed is the non-PERS qualifying salary range. When the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%.
Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.
Minimum Qualifications:
Two (2) years of information systems experience in service desk operations; OR
An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field.
Desired Attributes:
Experience configuring and managing mobile devices for end users
Help desk experience delivering front-line technical IT support
Skill in delivering engaging presentations
Experience creating and delivering trainings to a variety of audiences
Skill in communicating technical information and applying active listening to inform decision making
Skill in writing well-structured technical documents
Ability to work with diverse groups of individuals and prioritize workload
You are required to upload your resume describing how you meet the minimum qualifications and cover letter describing how you meet the desired attributes listed above. Attachments must be in MS or PDF format. Failure to provide the required attachments will result in disqualification of your application.
Please make sure the qualifications and attributes you possess are clearly demonstrated in your attached documents. Following these instructions and providing this information will be used to determine which candidates will be selected to move forward in the process.
How to Apply:
For step-by-step instructions click Search for Jobs and Apply for External Candidates or Jobs, search & apply for current state employees.
Your application and resume will also be used when completing a pay equity assessment. The pay equity assessment determines your salary so a complete, current, and detailed history of work, education, and other experience is helpful.
Upload your required attachments to the Resume/Cover Letter section of the application. Your attached resume should include the beginning and end dates with the month and year for each employer.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
After you submit your application, please respond to the public records request authorization and gender identity tasks. These tasks will come after your submission.
Eligible veterans and Oregon National Guard service members (current and former) who meet the qualifications of the position will be awarded candidate preference. NOTE: If claiming candidate preference please be sure to check your Workday account regularly for pending tasks For further information, please see the following website: Veterans Resources, or call Oregon Department of Veterans' Affairs at 1-800-692-9666.
If you need assistance to participate in the application process, including an accommodation request under the Americans with Disabilities Act, please email our recruitment team at OSFM.HumanResources@osfm.oregon.gov
Benefits of Joining Our Team:
Work/life balance; paid vacation, sick leave, 11 holidays, 24 hours of personal business leave, and a floating day off each year.
Retirement programs through the Public Employees Retirement System (PERS) and optional deferred compensation programs through the Oregon Savings Growth Plan
Student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)
Abundant advancement opportunities within the agency and throughout State of Oregon government that carry your seniority and benefits with you.
Opportunities to expand your technical and professional skills.
Meaningful work with others who are passionate about public service.
Make a difference in the lives of Oregonians.
Additional Information:
This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur.
Criminal Records Check - Employment in any position with the OSFM for all prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.
Helpful Links & Resources:
The OSFM does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. The OSFM is an E-Verify employer.
The OSFM is an Equal Opportunity, Affirmative Action Employer committed to Workforce Diversity.
Official LinkedIn page for the state of Oregon. Oregon is a state in the Pacific Northwest region of the United States. It is located on the Pacific coast, with Washington to the north, California to the south, Nevada on the southeast and Idaho to the east. The Columbia and Snake rivers delineate much of Oregon's northern and eastern boundaries, respectively. The area was inhabited by many indigenous tribes before the arrival of traders, explorers, and settlers who formed an autonomous government in Oregon Country in 1843. The Oregon Territory was created in 1848, and Oregon became the 33rd state on February 14, 1859.
