Insight Investment

Service Desk Analyst - Fixed Term Contract (London)

Insight Investment  •  London, GB (Onsite)  •  2 hours ago
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Job Description

Insight Investment is looking for a Service Desk Analyst to join the Technology Service Desk team in London on a 12-month fixed-term contract. As a Service Desk Analyst, you will be the first point of contact for technical support, delivering high-quality customer service and resolving a wide range of IT issues.

Role Responsibilities

  • Incident Management: Logging, triaging, and resolving technical issues related to desktop systems, video conferencing equipment, printers, and a broad suite of software applications
  • Application Support: Providing guidance and troubleshooting for commonly used applications, escalating complex issues to 2nd Line Support when necessary
  • User Access Control: Managing user provisioning, permissions, and access requests in line with security protocols
  • Business Continuity & Vendor Coordination: Assisting in continuity planning and liaising with external vendors for hardware and software support
  • Collaboration: Working closely with internal teams, including 2nd and 3rd Line Support, to ensure seamless issue resolution and knowledge sharing

Experience Required

  • Experience in a service desk/first line support role
  • Experience working in financial services
  • Windows 11 and Microsoft 365 Suite of Applications
  • Active Directory
  • Microsoft Entra/Azure
  • Microsoft Authenticator
  • Microsoft Intune

Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief, sexual orientation or other factors protected by federal, state and/or local laws. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at TalentAcquisition@InsightInvestment.com

About Insight Investment

Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients' needs. Founded in 2002, Insight's collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities. Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia. More information about Insight Investment can be found at: https://www.insightinvestment.com/corporate/

Insight Investment

About Insight Investment

Insight* is one of Europe’s largest investment managers** responsible for £626.2bn/€757.3bn*** in assets under management (AUM) across fixed income, risk management strategies including liability-driven investment (LDI) and currency risk management, absolute return and multi-asset capabilities. Based in London, Insight is a specialist asset manager with a global network of operations in the UK, Ireland, Germany, US, Japan and Australia. Our clients include pension funds, corporates, local authorities, insurers, sovereign wealth funds, wealth managers, financial institutions and supranationals.

Insight's mission is to offer investors a different approach to achieving their investment goals; one that prioritises the certainty of meeting their chosen objectives in contrast to the traditional focus on maximising return and minimising volatility.

Read our mission statement here: www.insightinvestment.com/uk/introducing-insight/our-mission-statement/

We believe responsible investment means helping our clients achieve their desired outcomes and reflecting their priorities. We aim to identify, assess and manage factors that we deem to be financially material, while also reflecting our clients’ sustainability preferences. We were a founding signatory to the UN-supported Principles for Responsible Investment (PRI) in 2006.

For more on Insight’s approach to responsible investment, visit https://www.insightinvestment.com/investing-responsibly

Posts are intended for UK/EU professional investors only. Capital at risk.

*Insight is the corporate brand for certain companies operated by Insight Investment Management Limited (IIML).

**IPE, ‘Top 500 Asset Managers’ survey, June 2024. Insight is ranked fifth out of the top 120 European institutional managers by total AUM for external Europe-domiciled institutional clients.

***As at 31 December 2024. AUM are represented by the value of cash securities and other economic exposure managed for clients.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
London, GB
Year Founded
Unknown
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