Community Care Physicians

Service Desk Analyst

Community Care Physicians  •  $21 - $34/hr  •  Latham, NY (Onsite)  •  12 hours ago
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Job Description

Our IT Department is looking for a full time Service Desk Analyst to join their team! This is a 40 hour position Monday - Friday: 8am - 5pm.

Responsibilities:

  • Answer calls from users within Community Care
  • Help desk ticketing system
  • Troubleshoot windows and office
  • User account administration
  • Participate on a professional help desk, focused on providing exceptional customer support
  • Use a wide variety of tools to deliver accurate data and information
  • Ability to quickly transition from project work to incoming call(s)
  • Suggest, support, and participate in the quality initiatives undertaken by Community Care Physicians
  • Perform other related duties as delegated by immediate supervisor
  • Work on-call on a rotational basis among Help Desk team

If you are interested in this opportunity and have the desired qualifications, please Apply Now!

Compensation: $21.00 - $34.00 hourly

Community Care Physicians offers competitive salaries and a comprehensive benefits package, including medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

Qualifications

  • Associate or Bachelor's degree in a computer science related discipline.
  • Minimum of 2 years experience in a related help desk role; experience in a primary health care practice is highly desirable
  • Working knowledge of Microsoft Windows Operating Systems (95 to 10) and Office applications including O365 is required
  • Knowledge of how to create quality documentation to present accurate analysis
  • Excellent writing and communications skills are required to communicate with end users, senior managers, and physicians
  • Highly motivated, with a "can-do" attitude
  • Excellent analytical and problem-solving skills
  • Knowledge of general security and HIPAA policies and procedures
  • Ability to maintain effective and cooperative working relationships
  • Ability to adapt to changing work priorities/fast-paced environment while maintaining professional attitude
  • Availability to work overtime, as needed, is a requirement in this role
  • Ability to create, maintain, and submit quality technical and business documentation
  • Basic project management skills and knowledge are desirable.
Community Care Physicians

About Community Care Physicians

Community Care Physicians (CCP) is the largest independent multispecialty medical group in the Capital Region of NY. Headquartered in Latham, we provide a broad range of healthcare services to 8 counties in upstate NY. Our organization includes primary care, specialty care, urgent care and wellness services. With more than 1,900 employees, including over 421 practitioners in its sub-specialty and primary care network, CCP touches every three to four people in the Capital Region.

We are focused on relationships with our patients and teams. We have "community" in our name for a reason. It's something we live and breathe every day. We live here, work here, and our focus is on making our community a healthier place.

CCP's achievement as a high-performing organization has evolved from a long tradition of excellence. Founded over 40 years ago, what started as a radiology practice has since grown to a multispecialty organization with over 30 medical specialties and some of the area's most highly respected practitioners. For many of us, taking care of people isn't just the career we have today, it's the passion we've had our entire lives. From our greeters to our nurses, practitioners to our support staff, we all are focused on the health – and happiness – of our patients.

Our unique business model sets us apart – we have centralized technical and administrative services so our practices can focus on patient care. As a physician owned and managed organization, we are guided by those who practice in our offices every day and focused on creating an optimal experience for our patients and our staff.

CCP is a multiple recipient of the Albany Times Union's "Top Workplace," the Albany Business Review's "Great Place to Work," in 2021, Energage ranked CCP as a "Top Workplace USA," and have been recognized by our patients for our high-quality care. Come drive quality, inspire compassion, and contribute to our community, one patient at a time. Bring your talents to CCP.

Industry
Healthcare & Social Services
Company Size
501-1,000 employees
Headquarters
Latham, New York
Year Founded
1984
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