Good Samaritan

Service Desk Analyst

Good Samaritan  •  Vincennes, IN (Onsite)  •  3 hours ago
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Job Description

The Service Desk Analyst is responsible for collection of information from the customer and initial troubleshooting of incidents reported to the service desk. They provide support for basic incident and request resolution. When issues are beyond the scope of their ability or responsibility, they are responsible for escalating the incident or request to the appropriate team member.

Essential Job Duties:

  1. Receive user calls and assist in problem determination, resolution and escalation.
  2. Install hardware, software, components and peripheral equipment as directed.
  3. Handle stressful situations with clarity and grace.
  4. Maintain a work-order system and prioritize job requests.
  5. Utilize Remote assistance tools to troubleshoot and resolve issues.
  6. Maintain a superior level of customer service at all times.
  7. Must be able to communicate effectively with customers through written and verbal methods.
  8. Ability to work independently as well as in a team environment.

Job Specifications:

  • Education High school diploma, General Equivalency Diploma (GED) Microsoft Office certifications are desirable.
  • Experience:
    • Basic knowledge of Information Technology.
    • Customer Service Interpersonal communications.
    • Previous Service Desk/Help Desk experience preferred.
    • Two - five years previous experience with computer/network related diagnostics and repair is desirable. Previous Service Desk/Help Desk experience preferred.
Why Choose Good Samaritan?

For more than 115 years, Good Samaritan has been dedicated to not only providing trusted, industry-leading health care, but to fill a vital role in southwest Indiana and southwest Illinois. Our hospital continues to adhere to the compassionate principles our facility was founded on and further our commitments to our patients, our staff, and the communities we serve. Good Samaritan is well recognized for its commitment to excellence as a 4-time designated Magnet® facility, TJC Primary Stroke Center, and a Level III Trauma Center.

We would love to welcome you to our Good Samaritan family.
Good Samaritan

About Good Samaritan

For more than 100 years, Good Samaritan has been a health care leader in southwestern Indiana and southeastern Illinois. Located in historic Vincennes, Good Samaritan is a 158-bed community health care facility with over 1,800 employees and a commitment to delivering exceptional patient care.

Good Samaritan offers a broad range of medical services as well as some of the most progressive technology available today. The Gibault Memorial Tower, opened in 2015, provides our patients, their families and our entire community an environment where the highest quality of care is provided. An array of services and staff are ready to greet patients with medical expertise, cutting-edge technology and big hearts. The tower has five floors, each with a focus: Cardiology and Clinical Decision, Intensive Care, Pediatrics and Medical Surgery, Joint Replacement and Medical Surgery, and Women’s Health and Oncology.

The hospital also has a state-of-the-art Same Day Surgery Center, with surgical suites designed with input from the hospital’s physicians.

The Cancer Pavilion is a 25,000-square-foot comprehensive oncology care center, featuring one of the most advanced methods for delivering radiation therapy, a linear accelerator with IMRT. The Pavilion also has 12 fully equipped infusion suites and other amenities for patients and families.

Good Samaritan is proud that generations of families have chosen us as their preferred health-care provider, allowing us to be the first, best place in health care.

Mission: Provide excellent health care by promoting wellness, education and healing through trusting relationships.

Vision: To be the regional center of excellence in health care to support the communities we serve.

Our Promise: We promise to treat you like family by delivering compassionate, high-quality care throughout your journey.

PRIDE Values

Patient | Respect | Integrity | Dignity | Excellence

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Vincennes, Indiana
Year Founded
1908
Website
gshvin.org
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