Purpose & Impact
Within JCDecaux UK the role of Service Desk Analyst (SDAN) provides both 1st and 2nd line hardware and software customer focused support to end users at all levels of the organisation. The position sits within the Service Desk team, part of the Service Delivery function and, reports to the Service Desk Team Leader (SDTL).
JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of SDAN is crucial to both the department and wider company’s success.
What you'll be doing...
Technical
Understanding and experience of using the following technologies:
Qualifications
A little bit about you...
Personal
A little bit more about us...
We believe in building a diverse and inclusive culture and positive employee experience.
We are One Team, more than just ourselves.
We are customer first, we understand, and help solve our customers’ problems.
We Test & Learn, we are empowered to learn and grow, unafraid of change.
We choose to care, we are committed to doing the right thing, the right way.
It’s really important to us that we give as much to our colleagues as they give to us.
Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.
We believe that diversity of thought, experience and background provides the platform for great creativity,
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
About our recruitment process….
1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.
2. You send in your application to let us know you’re interested.
3. We see your application, get excited, and give you a call.
4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.
5. You’ll begin your journey with us, we're excited to support and develop you throughout your career.
Every day millions of people interact with JCDecaux’s digital poster advertising sites in cities across the UK. We help brands and clients reach and influence consumers, harnessing the latest Out-of-Home technology including programmatic to drive results through the marketing funnel. From the top 30 cities to the highest-indexing shopping malls, major rail hubs, iconic roadside poster sites and leading supermarkets and airports, our Out-of-Home advertising cuts through to audiences, making omnichannel campaigns work harder and creating a seamless experience for audiences in the online and real-life world.
At the core of JCDecaux’s activity is our sustainability commitment - our extra-financial performance is rated well above the media industry average by leading international bodies including: CDP, Ecovadis, MSCI, FTSE4Good and Sustainalytics.
Unlike other forms of media, Out-of-Home is inclusive, free-to-access and can’t be adblocked or avoided. Plus, when brands spend on Out-of-Home, nearly 50% of ad revenues go back into the community, funding valuable public services such as bus shelters and the provision of on-street defibrillators.
