The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and also facilitate Alberta’s competitive wholesale electricity market. The AESO strives to foster an inclusive, diverse and equitable workplace where people feel respected and welcomed for who they are, together we deliver high performance and innovative results.
If you are a current AESO employee or contractor, please view openings and apply through our internal site at Workday
The Alberta Electric System Operator (AESO) is embarking on a major restructuring of the Alberta energy market. The Restructured Energy Market (REM) program is a significant,organizationwide, multi-year initiative being delivered on an aggressive timeline.
This full-time opportunity offers a competitive salary, paid vacation and flex time, health and dental benefits, mental health support, a defined contribution pension plan, and learning and development opportunities as part of your overall compensation package. We support a hybrid work environment,with theteam in the officeTuesdaythroughThursdayand workingremotelyon Mondaysand Fridays. However, some weeks may requireadditionalonsite presenceto supportkey business or operations events.
Reporting to the Manager, IT Service Operations, the Service Desk Analystposition will provide standard application support, technical support, and incident and request management.
Key Accountabilities
Incident and Request Management
Manage and prioritize major and minor incidents, service requests, and tasks to meet defined service level agreements (SLAs).
Act as a tier 1 point of escalation to help troubleshoot and triage to cross functional IT teams.
Technical Support
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Set up and deploy hardware and software in a hybrid office environment.
Conduct application packaging and deployment in collaboration with Desktop Analysts.
Manage inventory and asset management lifecycle (Moves/Adds/Changes).
User Training and Reporting
Document and maintain IT Service desk processes and procedures.
Create and maintain knowledge base articles and documentation for common issues and resolutions.
Collaboration and Communication (soft skills)
Demonstrate exceptional customer service and communication skills.
Exhibit patience, empathy, tactfulness, andemotional intelligence.
Collaborate with other IT teams to ensure seamless integration and functionality of systems.
Apply strong listening and problem-solvingskills.
Remain flexible and adaptable tochanges in technologies and methodologies.
On Site technical Support
Working with Service Desk and Desktop Analysts, asrequired, at various locationstoprovideon-siteset up and support of end user equipment.
Perform physical tasks includingliftingandmoving IThardware and equipment for office moves and deliveries.
WhatYou’llBring to Us
Bachelor’sdegree or a diploma in Computer Science, Information Technology, orarelated field.
Understanding ofITIL Foundation andbest practices.
Minimumof3 years’experience asa Service Desk Analyst or a similar IT support role.
Minimumof3years’experiencein desktop packagingandapplication deployment is essential.
VM/VDI(virtual machine/virtual desktop)knowledge is considered an asset.
Excellenttroubleshooting andproblem-solving skills.
Familiarity with remote desktop support tools.
Familiarity with ticketing systems (e.g. ServiceNow) to manage tickets, queues, CMDB
Experience withOffice 365, Intune, SCCM,and AI tools.
Previous experienceworkingdirectly with customers in a customer support role.
Please note:This role requires a valid driver’s license and access toreliable transportation to provide on-siteset up and support forend-userequipment.
Application deadline:July 1, 2026
#LI-Hybrid
If you are contacted for a pre-screening and/or interview, please advise of any accommodation measures required to enable you to fully participate. Information received relating to accommodation measures will be addressed confidentially.
The Alberta Electric System Operator is unable to accept unsolicited agency resumes.
The Alberta Electric System Operator, and its members, officers, employees and agents (collectively, the "AESO") is committed to protecting personal information provided to it. When you submit your personal information to the AESO for the purpose of pursuing employment with the AESO, the collection, use and disclosure of personal information is in accordance with the provisions of the Protection of Privacy Act (POPA) of Alberta.
As noted, the AESO is mandated to maintain the safe and reliable operations of the provincial power grid. As part of meeting its obligations, the AESO may require the successful candidate to undergo a criminal background check for the position. This collection of personal information for the purposes of a check will be conducted in accordance with Section 4 of POPA.
Our mandate is to provide for the safe, reliable and economic operation of the interconnected electric system and to promote a fair, efficient and openly competitive electricity market.
We do this in four key areas:
Direct The Safe and Reliable Operation of the Grid: We work with industry partners to keep electricity safely and reliably flowing throughout the province. Our System Controllers dispatch generation to meet electricity demand and direct the operation of the transmission system 24/7, 365 days a year. We ensure almost five million Albertans have power when they need it.
Plan the Transmission System: We plan ahead by developing power supply and demand forecasts and scenarios to ensure the right transmission lines are built in the right locations, as cost effectively as possible. We identify needed transmission solutions and work through the regulatory process to secure necessary approvals.
Connect customers to the grid: We ensure customers can connect to the transmission system in a safe and reliable manner. Timely transmission system access is facilitated through the AESO’s Connection Process. Using transmission tariffs, we recover the costs of the transmission system from customers. After deducting our costs of operating the system, we forward the remainder to transmission facility owners.
Operate the Wholesale Electricity Market: Electricity in Alberta is bought and sold through a wholesale market. We operate the market, manage its financial settlement function, and facilitate its ongoing development by designing and implementing market rules to ensure it is a fair, efficient and openly competitive market.
