THE ROLE & TEAM
Brabners IT Team are looking for a Service Delivery Analyst to join our Liverpool City Centre team. This is a great opportunity to continue their career within a well-established IT function and act as the first point of contact to all colleagues with their IT queries. We pride ourselves on our customer engagement and service delivery to all our colleagues across the organisation.
We are looking for a strong team player who enjoys working with colleagues and providing quick turnaround to resolved time sensitive issues. If you’re looking to establish your career within IT and gain exposure to a variety of queries whilst progressing your career, then this is the job for you.
This role can be based in our Manchester City Centre office and requires candidates to be on site 4 days a week. We offer a flexible approach to working hours, core hours are Monday to Friday 8am – 6pm.
KEY RESPONSIBILITIES
· Act as first point of contact for all IT incidents and service requests
· Resolve 1st and 2nd Line issues for all colleagues in a timely manner
· Manage and update ticketing system, ensuring SLA’s are met
· Prioritise a user-friendly culture through accessible support
· Escalate queries when required to other IT Teams and or 3rd parties
· Update and maintain IT Asset Management System
· Cross-skill and up-skill all software, hardware and business objectives
· Contribute to IT projects when required
ABOUT YOU
· Previous experience within an IT Service Desk is essential
· Strong knowledge of Windows, Microsoft 365, and iOS and Android environments
· Previous interaction with Mimecast would be advantageous
· Excellent communication skills
· Able to confidently build relationships
· Exceptional verbal and written communication skills
· Flexible and can-do attitude
· Proactive and problem-solving mindset
· Great team player
· Inquisitive and solution focused
BENEFITS
Competitive Salary
Flexible approach to working hours
Hybrid working (4 days on site)
Bupa/ Medicash
Discretionary bonus opportunities
Pension scheme
Life Insurance & Income Protection Insurance
25 days Annual Leave plus flex bank holidays (increasing with service)
Option to buy 10 additional days annual leave each year
2 My Days (in addition to your holiday entitlement)
Additional discretionary annual leave days
Enhanced Maternity, Paternity & Adoption Leave
Career Development Opportunities
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
ABOUT US
Brabners is purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable.
With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales.
We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance.
Brabners is a purpose-led independent law firm.
Proudly anchored in the North since 1815, we serve all of England and Wales, acting as a strategic partner to both UK-based and international clients.
With hundreds of nationally recognised lawyers, we offer a wide range of legal services.
We’re here for you in times of both challenge and opportunity, whether personal or professional.
We represent an eclectic mix of clients — from multinational businesses and global brands to social enterprises and ambitious SMEs, as well as families, individuals, senior professionals, athletes and celebrities.
Our independence allows us to be objective, principled and provide a service with heart and personality.
A certified B Corp, we’re committed to responsible business. That means high standards of social and environmental performance, transparency and accountability.
With four modern offices in Liverpool, Manchester, Leeds and Lancashire, our people have the choice to work remotely and flexibly to best support our clients’ needs.
We have strong connections with legal advisers around the world. As active members of Eurolegal and the Association of European Lawyers (AEL), we offer cross-border support and trusted foreign legal advice.
We're multi-award-winning, including featuring in The Legal 500 Hall of Fame and The Times’ Best Law Firms, Regional Law Firm of the Year at the Legal Business Awards 2025 and being recognised as one of the Best Law Firms to Work For and Best Large Companies to Work For in the UK by Best Companies.
It's all part of how we make the difference.
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