Recruitment Partnership UK & Ireland

Service Desk Analyst

Recruitment Partnership UK & Ireland  •  £29k/yr  •  Belfast, GB (Onsite)  •  2 months ago
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Job Description

  • Provide 1st line support via phone, e-mail, walk-ups and deskside support
  • Record all Incidents and Requests in the ITSM Platform ensuring correct categorisation is applied
  • Carry out and document troubleshooting on all incidents before escalating to Technical Teams
  • Keep Incidents / Service Requests up to date ensuring SLA is maintained and users are consistently updated on progress
  • Assign the incidents and requests that cant be resolved 1st line to the appropriate teams with detailed handover notes
  • Manage all new staff onboarding / off boarding including the provision of IT equipment, account set up, engagement with other IT Teams to ensure a smooth operation
  • Maintain the asset register within the ITSM Platform for end user equipment
  • Ensure all calls are responded to in a timely manner and within agreed SLAs
  • Pro-actively engage with users in your site to build relationships and ensure their IT is working as expected
  • Notify Technical Teams of any issues having major impact on users (via the appropriate channels)
  • Provide guidance, mentoring and training to other team members as required
  • Develop a detailed understanding of the Group and departments that are supported
  • Build and maintain good relationships with the Service Desk Analysts globally
  • Act as the IT Representative to the local office when required
  • Any other such duties that might be reasonably required for this role.

Qualifications

  • Experience working as a 1st line Service Desk Analyst
  • Basic / mid-level understanding of the following systems is desired:
    • Citrix Administration
    • Office365
    • Document Management Systems
    • ITSM Ticketing platforms (SD+ is an advantage)
    • IP Telephony
    • Active Directory Administration
    • Exchange Administration
    • Microsoft Teams Room
    • Intune
  • Knowledge or experience of troubleshooting hardware (both remotely and locally)
  • Ability to talk users through troubleshooting steps over the phone
  • Good understanding and technical knowledge of current PC operating systems and applications
  • Strong organisational skills with a proven track record in a challenging support environment
  • An enthusiasm and passion for IT support
  • Ability to demonstrate soft skills for excellent customer service
  • Ability to effectively prioritise and execute tasks in a high-pressure environment.
  • A willingness to support the future growth and success of the Group.
  • Ability to use initiative, work independently and as part of a global team in line with agreed procedures and processes.
  • Understanding of Security and the role that plays in todays climate within IT and business.
  • Excellent time management skills
  • Strong commitment to excellent customer service
  • Excellent Team collaboration
  • Willingness to learn and continually develop
  • Experience working in an ITIL environment is an advantage

Benefits

  • Full time, Onsite
  • Location: Belfast, UK
  • £29,000 - 31,000

For more information or to submit an application email: info@recruitmentpartnershipireland.co.uk

Recruitment Partnership UK & Ireland

About Recruitment Partnership UK & Ireland

Recruitment Partnership is a new dynamic Company established to recruit Candidates locally and globally. 

Summary:

Here at Recruitment Partnerships, we have experience as Qualified Solicitors covering UK Northern Ireland Wales, and Scotland Jurisdictions. Having run their own Retail Businesses and Healthcare we found a passion in recruitment and wanted to make it so much easier for employers to get staff quickly, and smoothly with a goal to always find the right fit.  

Due to the staffing shortage and having worked with the home office in employing staff to the UK and Northern Ireland, we are prolific with the Policies and Procedures around ensuring all systems are put in place for permanent staff.

What we will do:

* We can help to set you up with the Home Office for a licence.

* Full Employment checks, DBS, checks, vetting interviews recorded, etc.

* Source candidates locally and Globally for all positions

* Assist with Home Office complexities offering step by step process from Door-to-Door employment

* Provide full Vetting, Interviews, Health questionnaires, Contracts, offer letters, and reference requests to take the pressure away and let you focus on the main element of running your business and supplying permanent staff to ensure continuity of employment and a happier workforce.

* We also offer Business planning tools.

We will manage the candidate onboarding until arrival in the UK and will arrange NMC App Fee, CTB, Medical EXAMINATION, TB Test, Travel insurance, and Training.

We have offices in Tyrone, London, Nigeria, Dubai, and the Philippines and have an extensive wealth of knowledge in International Recruitment.

Industry
Consulting & Advisory
Company Size
1-10 employees
Headquarters
Moy, GB
Year Founded
Unknown
Website
recruitmentpartnershipireland.co.uk
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