Job Description

• Use Hubbard's service management system to monitor and address hardware and software issues, including ticket triage, categorization, and documentation.
• Provide deployment, maintenance, and operational support to employees with PCs, peripherals, and mobile devices.
• Troubleshoot and triage support requests across enterprise and hosted software (e.g., Active Directory, Office365, Adobe Cloud, ADP), identifying root causes and escalating appropriately.
• Continuously learn and adapt to emerging technologies.
• Ensure compliance with security protocols and handle sensitive data responsibly.
• Assist in the development of online knowledge base.
• Collaborate with department projects or testing.
• Works established schedule, with other hours as needed.
• Performs other related duties as assigned.

Qualifications

• A two- or four-year degree in an information technology-related field, combined with one to two years of relevant experience in a similar position.
• Experience with ticket management, remote desktop software, user management, Office 365, and providing support for PC hardware, peripherals, and mobile devices.
• Familiarity with ITIL practices, Apple products, as well as technical certifications are a plus.
• Effective verbal and written communications skills.
• Knowledge of basic cybersecurity, password policies, and data privacy rules.
• Proven ability to collaborate effectively as a team player and build positive working relationships.
• Strong organizational, analytical, and problem-solving skills.

Physical Requirements:

• Dexterity to operate machinery, office equipment, computers, and phones.
• Ability to respond to service calls over the telephone, email, in person and over video.
• Lift and carry up to 30 lbs.
• Ability to sit or stand and work at a computer screen for extended periods.
• Clear communication in English, both verbally and in writing.
• Ability to hear alarms and other audio signals.
• Average pushing, pulling.
• Critical thinking and ability to work under pressure and meet deadlines.