As a L2 Service Desk Analyst you will work in a busy environment supporting sites in Sydney and Melbourne as well as trouble shooting in-house software, Desktop hardware peripherals, networking, audio visual, VOIP and Data Centre infrastructure issues covering:

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  Windows 7/10
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  MS Office 2010 – 2016 and custom applications
• 
  Outlook Exchange 2010 - 2016
• 
  Lync / Skype for Business 2010 - 2016
• 
  Thin Client / Virtual Machine environment
• 
  Banking / Finance experience preferred
• 
  Trade Floor experience preferred
• 
  Printers and other peripherals
• 
  Smart device support
• 
  VOIP and Telephony
• 
  Audio Visual support
• 
  Active Directory
• 
  ServiceNow
• 
  Data Centre

Key responsibilities

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  Provide great customer service
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  Resolve technical issues and escalate when required
• 
  Manage Desktop tickets
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  Deploy desktops, laptops and peripheral devices
• 
  Banking / Finance background preferred
• 
  Data Centre knowledge encouraged