MJHS

Service Desk Analyst

MJHS  •  $56k/yr  •  New York City, NY (Onsite)  •  4 months ago
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Job Description

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.

The MJHS Difference

At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve.

Benefits include:

  • Tuition Reimbursement for all full and part-time staff
  • Generous paid time off, including your birthday!
  • Affordable and comprehensive medical, dental and vision coverage for employee and family members
  • Two retirement plans! 403(b) AND Employer Paid Pension
  • Flexible spending
  • And MORE!

MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)

Responsibilities

MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.

Qualifications

  • High School Diploma
  • A+ Certification Required
  • 2 years of experience in the use and repair of PCs, laptops, printers, smartphones, and other computer peripherals
  • Use and installation of Microsoft Office 365 and Windows 10
  • Experience with remote desktop software
  • Knowledge of Outlook
  • Expert understanding of computer networking principals to troubleshoot issues
  • Ability to prioritize functions and tasks performed within the department in order to meet deadlines
  • Strong customer service skills
  • Excellent verbal and written communication skills

Min

USD $55,733.90/Yr.

Max

USD $69,667.37/Yr.

MJHS

About MJHS

MJHS is a large not-for-profit health system in the Greater New York area.

Our range of health services include home care, hospice and palliative care for adults and children, rehabilitation and nursing care at Menorah and Isabella Centers, and the research based MJHS Institute for Innovation and Palliative Care. We also offer Elderplan/HomeFirst: health plans for Medicare and dual-eligible individuals.

As a not-for-profit organization, many of our programs and services are made possible through the generosity of grateful families, corporate donors and grants, as well as our own employees.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
New York, New York
Year Founded
1907
Website
mjhs.org
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