About the Business
LexisNexis Risk Solutions is a global leader in risk management. We help businesses of all sizes grow and operate efficiently while protecting them from financial fraud and cyber threats. Our solutions are critical in areas like Anti-Money Laundering (AML), Fraud Prevention, and Identity Authentication. You'll play a key role in helping customers solve problems and protect their operations. Learn more at risk.lexisnexis.com
About the Role
This entry-level position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.
Key Responsibilities
• Participate in the resolution of end user’s desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
• Provide support and technical setup at some trade shows which includes periodic travel.
• Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
• Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.
• All other duties as assigned.
Requirements
• High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required
• A+ Certification or other technology certifications a plus
TECHNICAL SKILLS:
• Hardware/software installation.
• Hardware/software troubleshooting.
• Basic understanding of software monitoring tools.
• Understanding backup procedures.
• Good problem-solving skills.
• Good organizational skills.
• Ability to travel less than 25%.
• All other duties as assigned.
Learn more about the LexisNexis Risk team and how we work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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LexisNexis is a leading innovator of private, secure, and authoritative Legal AI solutions that help legal and business professionals draft full documents with ease, make informed decisions faster, and deliver outstanding work and improved outcomes, all powered by trusted content. LexisNexis Legal & Professional serves customers in more than 150 countries with 11,800 employees worldwide, and is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
