Department: Service Management
Employment Type: Permanent - Full Time
Location: Hybrid
👋 Hello. Welcome to Wanstor!
At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.
Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here!
We’re looking for a Service Desk Analyst to join our Not for Profit team to work with one of our biggest customers in the charity sector. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression.
This role goes beyond answering calls and logging tickets — it’s about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers.
· Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues.
· Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s.
· Maintaining good customer relations, including visiting sites within the greater London area.
· Managing user accounts within Office365 and allocating licenses.
· Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed.
· Using remote tools such as MDM, Remote control & Chat to resolve user requests.
· Deploying PC’s through Windows Autopilot and Intune.
· Setting up and configuring Windows based PCs and laptops.
You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: -
🌴 Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
📚 Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
🌟 Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
🤝 Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
🎉 Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
Wanstor: Experience First | AI Fluent | Secure by Default
Wanstor is a trusted Managed IT Services company that helps ambitious organisations leverage technology to achieve better business outcomes – from greater agility and resilience to cost efficiency and innovation - securely.
Established in 2002, we deliver complete IT services and solutions built around three strategic pillars:
• Experience First – Proactive, seamless IT experiences that remove complexity and prevent issues before they happen.
• AI Fluent – Embedding AI into services and enabling customers to confidently adopt intelligent automation and tools like Microsoft Copilot.
• Secure by Default – Security integrated at every layer, ensuring compliance and resilience as standard.
With offices in London and engineers nationwide, we provide end-to-end services including managed IT, cloud solutions, data centre and co-location, infrastructure, and business voice services.
The outcomes our customers achieve:
• Confidence – Knowing your IT is secure and compliant.
• Agility – Scaling effortlessly as your business evolves.
• Innovation – Staying ahead through technology-led change.
• Focus – Freeing your teams to concentrate on core priorities.
• Cost Efficiency – Reducing overheads while improving performance.
Our accredited experts simplify complexity and combine technical excellence with commercial insight, so you can innovate, safeguard your business, and grow without limits.
