SMA Solar

Service Desk Agent - Network (m/k)

SMA Solar  •  Kraków, PL (Onsite)  •  1 month ago
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Job Description

We are looking for Service Desk Agent - Network who will be responsible for providing remote technical support, troubleshoot basic IT and network-related issues.

This is what your typical everyday life looks like:

  • Receive and log incoming service requests via phone, email, or self-service portal.
  • Perform initial diagnosis and resolve common technical and network-related issues (L1 scope).
  • Reset passwords and manage basic user access rights.
  • Troubleshoot network connectivity issues including IP conflicts, VPN access problems, and DNS/DHCP errors.
  • Assist users with network access setup and configuration.
  • Use diagnostic tools such as ping, tracert, ipconfig to analyze network problems.
  • Classify and escalate tickets to 2nd or 3rd line support teams as necessary.
  • Document known issues and solutions in the knowledge base.
  • Monitor ticket queues and ensure service levels (SLAs) are met.
  • Communicate with users to provide updates and resolution statuses.
  • Collaborate with the network team to escalate and resolve complex network incidents.

Skills you need for the role:

  • Familiarity with ITIL processes.
  • Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Experience using network diagnostic tools and remote desktop support tools.
  • Basic understanding of firewalls, routing and switching.
  • Certifications such as CompTIA Network+ or Cisco CCNA are a plus.
  • Experience using ticketing systems (e.g., JIRA SD).
  • Minimum 1 year of experience in a similar support role
  • Experience in corporate or SSC/BPO environments is a plus.
  • Proficiency in English min. B2 (C1 is a plus),
  • German language skills are a plus.

#bethechange Czekamy na Twoją aplikację.

Twój kontakt to Kamila Dziedzic | HR Specialist

∗ SMA dąży do różnorodności i równości szans - bez względu na płeć, wiek, pochodzenie, religię, niepełnosprawność czy orientację seksualną.

SMA Solar

About SMA Solar

Innovative and sustainable key technologies are prerequisites for renewable energy supply. More than 3,500 employees from 18 countries work to ensure that SMA is actively helping to promote the production and development of PV system technology worldwide.

SMA is the only inverter manufacturer worldwide that offers the right inverter for every module type and system size ; for small residential systems, medium-sized commercial systems and large-scale plants; grid-connected photovoltaic systems; and off-grid and hybrid systems.

SMA also develops technologically leading system solutions and is on the leading edge of the energy of the future, in areas such as intelligent optimization of self-consumption, grid integration of solar power and integration of batteries for more effective use of renewable energies.

The intention of this LinkedIn profile is to share expert knowledge in inverter technology, interesting reference projects and new products in the field of commercial and large-scale solar power plants and to discuss today’s and future energy supply structures and solutions. We are looking forward to your comments, questions and feedback.

Corporate information: https://www.sma.de/en/corporate-information.html

Data Protection: https://www.sma.de/en/data-protection-declaration.html

Industry
Hardware & Semiconductors
Company Size
1,001-5,000 employees
Headquarters
Niestetal, DE
Year Founded
Unknown
Website
sma.de
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