About NCR VOYIX
SUB-B1-001 - L1 Support
& Key Areas of Responsibility
Works directly with customers to resolves recurring or standard problems
Works directly with NCRVand 3rdparty Vendor technicians to resolve HW or SW problems
Reviews incident history todeterminerecurring faults
Providestechnical support andassistanceto clients and businessesregardinghardware and software issues
Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come upon a daily basis
Allocates engineer appointment times for jobs requiring multiple resources on-site
Updates work orders andprovidestatus information
May respond to escalated calls
Participates in product set or customer base training
May implementremote fixes relying on guided search for diagnosis across multiple products
Applies troubleshooting checklists
Acquiresand applies knowledge of troubleshooting techniques and desktop diagnostic tools
Basic Qualifications
Basic PC literacy; Keyboardproficiency; Understanding of Windows-basedapplications/tools
Problem solving and analytical skills.
Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
High school diploma
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.
