Softtek

Service Desk Agent Jr

Softtek  •  Aguascalientes, MX (Remote)  •  4 days ago
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Job Description

Service Desk Junior

Requirements
Must have:
  • 0-2 years of experience specifically in Analytics
  • Experience learning various technical/analytical tools; high aptitude for learning
  • Advanced Excel skills (e.g., formulas, pivot tables, graphing, data connections, automation using macros)
  • Effective written- and oral- communication skills
  • Intermediate ITIL Knowledge (Incident Management and Service Request)
  • Intermediate Knowledge Ticketing System Tool (Remedy, HP Service Manager, Service Now, etc.)
  • Intermediate Knowledge Windows Front-End Environment (win 10)

Responsibilities
  • Responsible for attending customer phone calls and tickets.  
  • Close tickets thar are assign to the work queue
  • Implement Process Improvement projects
  • Update and Document new KBA

Required Languages
English Developing Advanced

Location
Aguascalientes, México
Softtek

About Softtek

At Softtek, we drive the strategic development of our clients through software engineering. For more than 40 years, we have helped leading companies develop, implement, and manage technology capable of improving people’s lives. Pioneers of the Nearshore model, Softtek connects innovation to business strategy. We don’t claim to “reinvent” or “reimagine” the business — we deliver results.

For more information on what we do, who we are, and career opportunities, visit www.softtek.com / Follow us on Instagram (@softtekofficial), on X (@Softtek), and be our fan on Facebook www.facebook.com/softtek.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Monterrey, MX
Year Founded
1982
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