Job Description

Service Desk Agent

Dynamic Service Desk Agent role within a fast-paced technical environment, supporting commercial and industrial clients.

Key Responsibilities

• Act as first point of contact for support requests via email, phone, and in-person channels
• Diagnose and resolve customer issues quickly, ensuring high satisfaction and rapid turnaround
• Escalate complex incidents efficiently while maintaining ownership and follow-through
• Handle and track all incident requests with accuracy and accountability
• Maintain clear service records and knowledge base documentation
• Support day-to-day admin tasks and issue service-related invoices when required

Key Requirements

• Solid technical aptitude with strong problem-solving skills
• Excellent communication in Maltese and English
• Strong time management with the ability to multitask and prioritise
• Team player with a customer-first mindset

Bonus: ITIL certification and proficiency in Microsoft tools