Sopra Steria

Service Desk Agent

Sopra Steria  •  Luxembourg, LU (Onsite)  •  1 month ago
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Job Description

Sopra Steria is Europe’s leading digital solutions provider, employing over 56,000 employees in 30 countries. We provide tailored, end-to-end corporate technology and software solutions. We leverage our digital tools and market expertise to help our clients make bold choices and deliver results.

As an IT Service Desk Agent, you provide first-line support to ensure IT systems run smoothly and efficiently. You resolve technical issues, support end users, and contribute to continuous improvement through collaboration and feedback. This role requires strong communication skills, a service-oriented mindset, and a willingness to learn in a fast-paced digital environment.

Key information

  • Location: Luxembourg (on-site)
  • Contract: Permanent – 40 hours/week
  • Experience: 1–2 years internship inclusive (junior)
  • Education: Degree in IT or equivalent experience
  • Languages: English, French, Luxembourgish, and German
  • Shifts: 7:00–19:00, on-call (24/7)
  • Driving licence required

Qualifications

  • First experience in IT Service Desk or Call Center (asset)
  • Basic knowledge of Windows/Linux, Active Directory, Office 365, networking, and Exchange
  • Familiarity with tools such as SCCM, Citrix, VMware, or backup solutions is a plus
  • Strong communication and organisational skills
  • Team player with a strong customer-service mindset

Additional Information

As a member of one of Europe’s largest digital solutions providers, you’ll benefit from extensive career development opportunities, both local and international. At the Sopra Steria Academy, you’ll be part of a dynamic network of 56,000 professionals at all stages of their careers. With a wide array of offices to explore, you can find your ideal location and take the next step in your career.

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.

Sopra Steria

About Sopra Steria

Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion.

The world is how we shape it

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Paris, FR
Year Founded
Unknown
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