s:
1） Timely answer/receiving customer’s service requests and input them into the Ticket system;
2） Define the priority for service requests then assign to Key engineers accordingly;
3） Ensure each case meet SLA and monitor our engineers to update the service status regularly;
4） Ensure engineer close case timely;
5） As for P1 and P2 case, send E-mail to the relevant Managers regularly;
6） Keep good communications with the customers, partners and engineers;
7） Make regular service reports, etc.;
9) Sort out and update customers’ information;
10) Understand all customers’ SOW and SLA;
11) Arrangement preventive maintenance activity for customers;
12) Finish any other tasks assigned by Managers.
Requirements:
* 2 year working experience as Call center agent, Desktop support, Technical background on IT and network
* Highly motivated self-starter; Good relationship; Good team player; Builder with strong diplomacy skills;
* Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they Do.
* Excellent Language capability in English, Japanese
Millennium Technology Services (MTS), headquartered in Singapore, is a global provider of world-class business solutions and IT services. With a strong focus on serving multinational corporations, MTS caters to over 90 Fortune 500 clients across the globe. Our commitment extends to 15 countries, where we operate through 24 business entities. While our primary emphasis lies in Asia and the ASEAN region, we collaborate with partners in Europe, the Middle East, and the United States.
At MTS, we offer a comprehensive suite of services designed to empower enterprises. Our key service offerings include:
1. Infrastructure as a Service (IaaS): We provide robust and scalable infrastructure solutions, enabling organizations to optimize their technology resources.
2. Security as a Service (SECaaS): MTS ensures the safety and integrity of critical data through cutting-edge security services.
3. Storage as a Service (STaaS): Our storage solutions enhance data management and accessibility.
4. Unified Communications as a Service (UCaaS): We facilitate seamless communication and collaboration across geographies.
5. Contact Center as a Service (CCaaS): MTS delivers efficient and customer-centric contact center solutions.
Our expertise spans various industries, with a strong foothold in Banking, Financial Services, and Insurance (BFSI), Automotive, and Healthcare sectors. As a socially responsible employer, MTS boasts a team of over 500 highly talented professionals, guided by a world-class multinational executive leadership team. Visit our website at MTS Cloud to explore how we drive innovation and value for enterprises worldwide12.
