Job Description

Job Location NOAH Administration - Phoenix, AZ 85020 Position Type Full Time Job Category Information Technology

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that provides comprehensive, integrated, and affordable healthcare services to individuals and families in need. We serve more than 40,000 neighbors through a wide range of programs, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education.

At NOAH, we are committed to supporting the overall wellness of our employees by fostering a balanced, collaborative, and growth‑oriented work environment. We recognize the importance of physical, mental, and emotional well‑being, and we strive to create a workplace where team members can thrive both personally and professionally. Join us in making a meaningful impact in our community while building a fulfilling and rewarding career.

We are seeking aService Desk Administratorto provide technical assistance to our staff. In this role, you will install, upgrade, and troubleshoot hardware and software systems while delivering prompt, accurate customer service to enhance user satisfaction.

If you’re computer‑savvy and enjoy supporting end users, we’d love to meet you. Success in this role requires a strong problem‑solving mindset, clear communication skills, and familiarity with both on‑site and remote troubleshooting techniques.

Responsibilities

• Address user tickets related to hardware, software, and networking issues

• Walk users through installing applications and computer peripherals

• Ask targeted questions to diagnose technical problems

• Provide clear, step‑by‑step instructions to guide users

• Conduct remote troubleshooting sessions

• Test alternative solutions until issues are resolved

• Customize desktop applications to meet user needs

• Record technical issues and resolutions in logs

• Escalate unresolved issues to the appropriate support personnel

• Follow up with users to ensure systems are functioning properly

• Report customer feedback and potential product requests

• Assist in creating technical documentation and manuals

Qualifications

Required Qualifications

• 2+ years of experience in an IT customer service or support role

• Hands‑on experience with Windows and Microsoft 365 environments

• Working knowledge of office automation tools and computer peripherals (e.g., printers, scanners)

• Understanding of network security practices and antivirus programs

• Ability to perform remote troubleshooting and provide clear instructions

• Strong problem‑solving and multitasking abilities

• Customer‑focused attitude

• Must reside within the state of Arizona

Preferred

Qualifications

• Experience in a healthcare environment

• Experience with Epic EHR

• High school diploma or equivalent