Service Desk-(CREQ255120)
This position is responsible for handling calls, emails and monitoring
alerts to ensure on-going, continual, excellent customer service whilst resolving incidents or dispatching engineers to fix issues in Europe, North America and Asia Pacific. Essential Job Duties and Responsibilities.
Work as part of a 24-hour support team covering a 24X7X365 rotating shift pattern.
Provide first level support by handling incoming telephone calls and emails with a high degree of customer satisfaction.
Monitor and respond to monitoring alerts globally in a timely manner using
Cubic’s ticketing system.
Administer the Service Desk system, ensuring all incidents are entered, and maintain the information to ensure its timeliness, accuracy, relevancy, escalation and status.
Follow up on outstanding incidents within the SLA’s as required
IN-AP-Hyderabad
Full Time
Individual Contributor
Experienced
No
18/05/2026, 10:46:31 AM
Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably by reimagining enterprises through domain-driven solutions. We combine strategy, design, and engineering, backed by unmatched expertise at the intersection of industry, business, and technology to generate real-world business impact for clients.
Headquartered in Massachusetts with global delivery centers, Virtusa provides a broad range of services, solutions, and assets, including strategy and design, AI advisory and services, digital engineering, data and analytics, digital assurance, cloud and security, cx transformation and managed services across industries such as financial services, healthcare, communications, media, entertainment, travel, manufacturing, and technology.
