Job Description

Senior Service Designer for Public Sector Transformation

Are you a visionary Senior Service Designer passionate about transforming public services? Our large, public sector-funded body is seeking an experienced professional to lead the design and implementation of innovative service strategies. Join us in making a significant impact on the delivery of data services across multiple sectors.

Position: Senior Service Designer

Key Responsibilities:

• Develop design concepts and create as-is and to-be service blueprints for data services.
• Design and integrate systems for use across multiple services.
• Lead the design and implementation of service strategies to ensure alignment with business requirements.
• Identify processes to measure and visualize outcomes and successes.
• Gather and understand the needs of business stakeholders, managing their expectations effectively.
• Set direction and embed good user-centered design practices within teams.
• Make important decisions based on research and understand how this research impacts others.
• Conduct and interpret evidence-based research, incorporating findings into your work.
• Mentor other user-centered design colleagues and advocate for user-centered design.

Qualifications:

• Proven experience in service design, particularly within the public sector.
• Strong ability to create detailed service blueprints and design concepts.
• Excellent project management and stakeholder engagement skills.
• Proficiency in conducting and interpreting evidence-based research.
• Strong leadership and mentoring abilities.
• Expertise in user-centered design practices and principles.

Why Join Us?

• Be part of a large, public sector-funded body with strong project boards and support.
• Play a key role in transforming public services and making a lasting impact.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development