Blue Pearl HQ

Service Designer

Blue Pearl HQ  •  Johannesburg, ZA (Hybrid)  •  5 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description


Responsibilities


· Conduct
user research to gain a deep understanding of customer needs and behaviors


  • Design
    end-to-end experience journeys that meet customer needs and business goals

  • Write
    user stories and acceptance criteria to inform product development

  • Design
    and plan user testing to validate design decisions

  • Collaborate
    with cross-functional teams to ensure design solutions meet business and
    technical requirements

  • Develop
    and maintain design documentation and design systems

  • Enable
    and coach teams on the practice of service design


Requirements


Skills:


· Strong
understanding of human-centered design principles and design thinking


  • Excellent
    communication and collaboration skills

  • Ability
    to work in a fast-paced environment and prioritize multiple projects

  • Proficiency
    in design tools such as Sketch, Figma, Adobe Creative Suite or similar

  • Experience
    with user research methods and analysis

  • Strong
    problem-solving skills and attention to detail


Experience level:


9-12 years experience in the role of Service Designer


Duration:

27 weeks


Travel : Middle East ;Yes (occassional travel for key events
like a workshop)


Work model : Hybrid

Blue Pearl HQ

About Blue Pearl HQ

Blue Pearl is a market-leading CLOUD Solutions developer with extensive knowledge and insight into the latest technologies, standardised processes, advanced technical capabilities and consulting processes available, ensuring wholistic success for our clientele. We offer professional consulting to compliment your business strategy and overall management and make it our priority to add value to any business by listening, analysing and creating a conducive solution that will empower our client.

We implement a Data Analysis Process that includes inspecting, cleansing, transforming, and modelling data with the end-goal of discovering useful information, informing conclusions, and relevant information to support your decision-making. Your business cannot afford not to engage with us, allowing our data analysis to play a role in making your business decisions more scientific and helping your business achieve effective operation.

Blue Pearl’s team of experts include BI strategists, BI analysts, Data Warehouse Architects, Data Scientists, Implementation and Development experts. With the use of BI, Analytics and Big Data, we effectively partner with our customers on their mission to achieve a competitive business advantage and real ROI from the structured information we collect.

Industry
IT & Software
Company Size
11-50 employees
Headquarters
Johannesburg, ZA
Year Founded
2013
Social Media