Job Description

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok• Drive continuous improvement of products and services through customer insights and data analysis.
• Enhance customer experience (CX) using Voice of Customer (VoC), service performance data, and satisfaction surveys .
• Optimize service design and support UX/UI improvements to ensure seamless and user-friendly customer journeys.

1. Service Design & Continuous Improvement (70%)

• Monitor and evaluate the quality of products and services after Service Design validation.
• Analyze customer feedback (Voice of Customer) and service performance data to identify improvement opportunities.
• Drive continuous improvement initiatives to enhance overall service quality and customer experience.
• Collaborate with cross-functional teams to redesign and improve service processes.
• Participate in UX/UI design discussions for applications and websites to ensure user-friendly, intuitive, and positive customer experiences.

2. Customer Satisfaction Survey & Insights (30%)

• Prepare and validate customer databases prior to survey execution to ensure data accuracy and reliability (focusing on validated services).
• Analyze survey results and translate data into actionable insights.
• Identify trends, pain points, and opportunities to improve customer satisfaction.
• Develop clear and impactful reports and dashboards for management and stakeholders.

Qualifications

• Bachelor’s degree in business administration, Marketing, Information Systems, or related fields.
• 2–5 years of experience in Service Design, Customer Experience (CX), or Customer Insights.
• Strong analytical skills with experience in data interpretation and insight generation.
• Experience with customer satisfaction surveys, VoC programs, or CX measurement tools.
• Basic understanding of UX/UI principles and digital customer journeys.
• Proficiency in Excel, data visualization tools (e.g., Power BI, Tableau), or dashboard creation.
• Strong communication and stakeholder management skills.
• Ability to work cross-functionally and drive improvements proactively.

Recruiter

Kanchisar Dunmai (กัญญ์ชิสา ดันไหม)