Mplus

Service Design Analyst I

Mplus  •  Remote  •  3 months ago
Expired
AI can make mistakes so check important info. Chat history is never stored.

Job Description

We are seeking a motivated individual to join our international team in a junior-level role. The successful candidate will become a valued member of our Digital Transformation Team, supporting the Oracle Enterprise Services (ES) Cloud program rollout.

Key areas of responsibility:

  • Ensure customer data integrity in Oracle ES cloud for service delivery, billing, and customer reporting
  • Analyze, design, and develop well-defined methods and procedures for service data quality related activities
  • Present and gain agreement for problem isolation, solution creation, and implementation plans
  • Customize and provide business data for knowledge applications; prepare and distribute standard reports
  • Coordinate activities with management and project managers
  • Deliver project milestones on time and within budget, with quality
  • Work closely with other members of the team to implement a multi-functional business solution

What we expect from you:

  • BS/BA in Information Systems, Computer Information Systems, or business-related experience
  • Strong written and oral English communication skills
  • Data Analysis & Cleansing : proficiency in Excel, SQL, and data profiling tools
  • Reporting & Visualization: experience with tools like Power BI, Tableau, or Oracle BI
  • Ability to adapt to changing priorities and work independently

What you will get from us:

  • Working hours from 9 am – 5 pm, Monday to Friday (possibility of occasional afternoon shifts)
  • Opportunity to develop skills through training
  • Work in a large, international team
  • Work in modernly equipped offices located in the heart of the business center in New Belgrade
  • Possibility of conversion to a contract with a client with all of the benefits included

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!

Mplus

About Mplus

Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.

Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.

With operational centers across 42 sites in 13 countries, the Mplus community comprises over 12,800 employees who deliver top-notch customer experiences in over 32 languages.

In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the UK, and the USA.

Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Zagreb, HR
Year Founded
Unknown
Social Media