Join the team at James River Equipment in Charlotte

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

The Service Manager oversees the daily operations of the service department to ensure exceptional customer satisfaction, profitable labor sales, and efficient workflow. This role is responsible for developing departmental goals, managing personnel, maintaining equipment and facilities, and implementing best practices across service operations. The Service Manager plays a critical leadership role in driving performance, safety, and continuous improvement within the department.

Key responsibilities include:

Customer Satisfaction & Process Optimization

• Develop and maintain effective service department processes to ensure internal and external customer satisfaction
• Lead implementation of best practices and common processes across all service locations
• Coordinate customer clinics, field days, and promotional events
• Identify and develop new customer relationships and business opportunities
• Negotiate equitable service policy settlements

Financial & Operational Management

• Create and manage annual service department goals and budgets aligned with organizational objectives
• Develop and execute a service department marketing plan; monitor monthly to ensure revenue growth

Personnel Leadership & Development

• Recruit, hire, develop, and retain key personnel
• Maintain a current internal depth chart and individual development plans
• Provide coaching, performance feedback, and employee development
• Promote a culture of safety and provide safety training

Warranty & Claims Management

• Submit all service warranty and Product Improvement Program claims within required timeframes to maximize credit
• Analyze service rework and implement corrective actions

Facility & Equipment Oversight

• Ensure maintenance of service facilities, yard areas, mobile equipment, service vehicles, shop equipment, and tooling

Skills & Abilities

• Strong leadership and team-building capabilities
• Excellent coaching, negotiation, and conflict resolution skills
• Ability to read internal reports and understand financial principles related to service operations
• Effective communicator with both customers and technicians
• Knowledge of supervision principles and personnel administration
• Strong organizational and analytical skills
• Ability to identify and implement process improvements
• Positive attitude and commitment to safety practices

Physical Requirements

• Ability to lift up to 50 pounds unassisted
• Must be able to maneuver on/under heavy equipment and navigate construction/agricultural sites with uneven terrain
• Frequent visits to the service shop with exposure to dirt, grease, fumes, noise, and other hazards
• Must follow strict safety procedures and wear appropriate PPE
• Ability to operate a motor vehicle during day and night
• Travel: Little to none

Qualification

Details

Education

High school diploma or GED equivalent

Experience

Minimum 3–5 years in a heavy equipment service department in a leadership role

Management

Supervisory or management experience required, with operations or management of a dealership service department being strongly preferred

Technical Knowledge

In-depth knowledge of heavy equipment technology

Certification

Enrollment in Deere Service Management Certified Program preferred

Communication

Strong verbal and written communication skills

Computer Skills

Proficiency in Microsoft Office and internal reporting tools

About the Benefits

Joining the team at James River Equipment means you’ll enjoy a wide range of benefits, many of which start on day one of your employment with us. In addition to a competitive salary (negotiable based on experience) plus bonus, the successful candidate will receive:

• Extended health, dental, and vision insurance (day one of employment)
• Health savings account options
• Flexible spending account options
• Disability and life insurance
• 401k with employer match and profit share (after 90 days of employment)
• Annual tools and PPE allowance
• Paid time off and paid holidays
• Employee recognition rewards program
• Opportunities to attend a yearly cruise for top performers
• Opportunities for leadership and professional growth
• Quarterly group outings, company events, and employee recognition programs

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!

For more information about what it’s like to work at James River Equipment, please visit our website at www.jamesriverequipment.com